Arti writes: Last week the hacker spoke, raising questions for many about how game companies should deal with "out of game" tactics. What about the game companies themselves? The man behind Kugutsumen.com alleged that CCP employees had been involved too intimately with the game's top alliance, Band of Brothers (who, ironically, have publicly described themselves as "omnipotence itself"). These claims were made based on posts apparently hacked from the alliance's private forums. CCP promised to look into the allegations. Now they report in a post that many players say is inadequate and does nothing to address a crisis of confidence in CCP's oversight of its employees. Developers need to understand the games they make, and deserve to enjoy them, but how far? And what should a company do when an issue like this pits it against some of its own customers?