ack154 writes: Recent articles are showing that Dell has recently lost not only market share to HP but also has fallen in customer satisfaction. ArsTechnica reports that Dell marketshare is down about 2.5% from a year ago to 13.9%, while HP has increased it's position as the #1 PC maker, up about 2.4% from a year ago to 17.4%. Dell is also not looking too good on the customer front, falling from a score of 79 on the ACSI (American Customer Satisfaction Index) a year ago to a 74 for this last year. Apple on the otherhand leads the ACSI with a score of 81, compared to an industry average of 74.
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