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Submission + - Lawsuit Against NetSuite Over 'Manifestly Unusable' Software Dismissed (itworld.com)

jfruh writes: NetSuite faced a potentially ugly situation in which one of its own customers sued because they said they had been bamboozled by aggressive salesmen into buying "manifestly unusable" software. The lawsuit has been settled out of court, but the message that software companies should be anxious about, according to one analyst, is that "in some cases the only way you can get a vendor's attention is to bring in a lawyer."
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Lawsuit Against NetSuite Over 'Manifestly Unusable' Software Dismissed

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If it happens once, it's a bug. If it happens twice, it's a feature. If it happens more than twice, it's a design philosophy.

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