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Submission + - Amazon's Outsourced Customer Service Making Fraud Easy (jeffreifman.com)

reifman writes: Amazon's outsourced, semi-automated customer service makes it easy for unscrupulous buyers to prey on its marketplace sellers. Buyers just need to 1) request a return and then 2) file a claim alleging that the item was different than described. While Amazon says it retains emails between buyer and sellers 'to help arbitrate disputes and preserve trust and safety', it ignores the content of most email exchanges as it sends automated emails to sellers instructing them to issue refunds and threatening to withdraw the funds from their account. File this under 'our investigation team does not work according to case numbers.'
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Amazon's Outsourced Customer Service Making Fraud Easy

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