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Submission + - How Do You Get Better Bug Reports From Users? (itworld.com)

itwbennett writes: You can try to train them, you can try to streamline or automate the process, you can demand that all bug reports go through a middleman (i.e., a QA tester) or you can throw up your hands and accept that users will forever submit bug reports that in no way help you solve the problem. Like the stages of grief, you've probably tried or experienced all of these at some point. But have you found any approach that really works for getting useful bug reports from your users?
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How Do You Get Better Bug Reports From Users?

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