An anonymous reader writes: I have been asked by a medium-sized business to help them come to grips with why their IT group is ineffective, loathed by all other departments, and runs at roughly twice the budget of what the CFO has deemed appropriate for the company's size and industry. After just a little scratching, it has become quite clear that the "head of IT" has no modern technological skills, and has been parroting what his subordinates have told him without question. (This has led to countless projects that are overly complex, don't function as needed, and are incredibly expensive.) How can one OBJECTIVELY illustrate that a person doesn't have the knowledge sufficient to run a department? The head of IT doesn't necessarily need to know how to write code, so a coding test serves no purpose, but should be able to run a project. Are there objective methods for assessing this ability?