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Submission + - Google gets consumer service ultimatum from German consumer groups (pcworld.com)

An anonymous reader writes: Google received an ultimatum Thursday from German consumer organizations that want it to start answering questions from its users via email.

The Federation of German Consumer Organisations (VZBV) has asked Google to sign an undertaking that it will provide customer service by responding individually to users questions sent by email, said Carola Elbrecht, VZBV’s project manager for consumer rights in the digital world at the VZBV.

Signing such a document would expose Google to fines if it breached the undertaking. On the other hand, said Elbrecht, “If Google does not sign it, we’re going to court.”

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Google gets consumer service ultimatum from German consumer groups

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