managerialslime writes: "My client is a consumer technology company (Mac and Windows software) with a video conundrum. We have produced some great training videos on how to use our products in both high and (somewhat) low resolution that most of our customers love. (We can't go too low as the videos include animated screen activity.) But customers with lower bandwidth connections are flooding our help desk/call center with complaints about training video resolution and jerkiness. We use both Jplayer and jwplayer and the results are pretty much the same. Is there a combination of some video file format and player that provides a better streaming video experience? (Yes, we're doing lots of Google searches on the topic, but advice from this community is often a better starting point.)"