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Submission + - Should Healthcare be more like the Airline Industry? (informationweek.com) 1

CowboyRobot writes: "This week, New Orleans is hosting HIMSS 13, the big healthcare IT conference. One of the ideas being discussed is whether healthcare can take cues from a financially-strapped industry that people love to hate. "It's the fact that U.S. commercial airlines carried 52% more people in 2010 than they did in 1995, and yet they employed 2% fewer people. It's that airlines did away with unprofitable luxuries such as meals in coach and filled excess flight capacity. It's that airlines shed lots of jobs at front counters and reservation call centers and replaced them with kiosks and online bookings." Given the aging population and rising medical costs, the healthcare needs to find a way to do more with less."
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Should Healthcare be more like the Airline Industry?

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  • I understand the purpose of the question: how to cut costs and still provide services. But there are so many things wrong with the airlines that emulating them, even a little, can only lead to Bad Things.

    - prices are seemingly arbitrary, change without notice and nobody feels like they got a good deal.
    - they have an adversarial relationship with their (unionized) employees.
    - they not only cut unnecessary "luxuries" (food), but started charging extra fees for necessities (luggage).
    - dealing with them is usu

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