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Submission + - How to deal with service providers that make it purposely hard to leave?

DrHappyAngry writes: After calling Tmobile to look at getting out of my contract for unnacceptable service throughout Downtown Seattle, I found that they require a snail mail letter or fax. They also require a copy of ID or utility bill showing my address, which would not even show the locations that are problematic, such as my office. The service quality is at the point where most buildings in the core of a major city are not even able to be serviced by their network. How do you deal with a provider that is out to make it as impossible to leave as they can? Asides from posting this to /. how else can they be publicly shamed? I was very upset when they told me this, and in fact told them "This isn't 1980, nobody uses that anymore, and this is for the sole purpose of making it more difficult to terminate the contract."
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How to deal with service providers that make it purposely hard to leave?

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"There are some good people in it, but the orchestra as a whole is equivalent to a gang bent on destruction." -- John Cage, composer

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