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Submission + - Computer Repair Company Takes Revenge on Devious Customer (callnerds.com) 3

Submitted by herrshuster
herrshuster writes: Nerds on call, a small computer repair company, was sued for $500,000 dollars by a customer claiming that they had lost critical information in his litigation. But when they looked into his history, they found this was not the first time he had tried to get money from a company through either his own error or ignorance: http://blog.oregonlive.com/complaintdesk/2011/07/when_store_clerks_give_advice.html In retaliation, they posted an explanation of the circumstances on their site that totalled more than 17,000 words in an attempt to google-bomb his name. Their closing statement: "In the end we won’t label him a scam artist, or assume he had nefarious intent, however, we will let the entire history of our interactions with him stand on their own."
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Computer Repair Company Takes Revenge on Devious Customer More

Computer Repair Company Takes Revenge on Devious Customer

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  • You don't seem to have much of a defense. There are no "telltale signs" of setting up a RAID. It's either set in the BIOS or set in the RAID controller's BIOS. Also, it's pretty easy to determine the integrity of the data - a simple hard drive test can tell if the drive is failing, and any live CD is acceptable for determining if the files still exist or not. Seems like a case of technical incompetence, IMO. Nice style on the website though.
    • What it looked like is that someone had tried to set up raid and then, realising their own inability to do so, attempted to reverse the decision, leading to the corruption. If you look at the other linked article, as well as looking around the web for this guy's name, he seems to make a lot of "mistakes" that result in a lawsuit for him.
      • In the interest of being political, I will not expound upon the fault in your description of the problem. Suffice it to say that it's hooey. RAID isn't magic, and it isn't terribly complex. You add drives to an array, and that's handled by the drive controller. Most RAID controllers wipe the drive clean when you create an array, which would have destroyed all of his data. It wouldn't have just been "corrupted". I can think of maybe two scenarios where there might be "telltale signs" of a failed attempt to

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