jfruh writes: "Louay El-sayah is an Australian and a victim of a skimming attack — that is, the details of his ATM card were scanned and used to create a new card — and, over the course of six days, $12,000 was drained from his account with Commonwealth Bank via ATM withdrawls. Commonwealth was, shall we say, less than helpful in responding to the problem. They never alerted him to the series of withdrawls. They told him not to file a police report, then used the fact that he hadn't as a factor in denying his fraud claim. They told him he was a victim of skimming, then turned around claimed that it was impossible to tell from CCTV footage whether he was the one withrdrawing the money. It was only after he went public and the IDG News Service called the bank that Commonwealth agreed to refund his money."