kevin_j_morse writes: After much anticipation the Battlefield 3 DLC, Back to Karkand, launched this morning. Unfortunately, despite a 4 GB patch last week and several hours of offline maintenance through the night. Users can't even access the game because EA's online store, Origin, is down. Almost 12 hours after the initial launch the servers are all still empty. If only video game customers had SLAs with the game providers.