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Apple

Submission + - Apple instructs support reps to refute malware (zdnet.com)

nam37 writes: In an internal support article leaked to ZDNet, Apple instructs its call center representatives on how to handle calls from users reporting that they have a machine infected with the “Mac Defender” malware trojan. “AppleCare does not provide support for the removal of the malware,” reads the memo. “You should not confirm or deny whether the customer’s Mac is infected or not.” Apple has yet to issue a public statement about the software’s existence or infection levels.
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Apple instructs support reps to refute malware

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