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Submission + - MySpace, Facebook Rated as Worst in Satisfaction (wsj.com)

eldavojohn writes: "A new report from the American Customer Satisfaction Index (ACSI) has put Facebook just above the taxman on America's lists. Out of 30 online companies, the two absolute worst were MySpace with 63 out of 100 and Facebook at 64 but other low scoring sites included Wikipedia (77) and YouTube (73). Unsurprisingly the report reveals that of the 233 companies they monitor year round, MySpace and Facebook are in the bottom 5% for customer satisfaction. That puts them with airlines and cable companies--two historically low ranked industries of customer satisfaction. You can see a brief overview of the scores and also note that on search engines, Bing hits 77 just behind Google at 80 for customer satisfaction. The full report with an overview of why consumers were satisfied or dissatisfied with each site can be found here in PDF."
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MySpace, Facebook Rated as Worst in Satisfaction

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