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Submission + - Verizon makes customer service a firing offense (consumerist.com)

Presto Vivace writes: "Verizon To Reprimand, Fire Employees Who Try To Save Customers Money

Internal Verizon memos reveal that the wireless ogre is eager to reprimand or fire customer service representatives who proactively recommend blocking access to the company's overpriced data services. The company is also going to be stingier about issuing back credits to customers who spot unnecessary and unwanted services littering their monthly bills.

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Verizon makes customer service a firing offense

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