Lucas123 writes: If you expect IT to be used to reduce costs, increase capability and reduce work load, then along with the technology you need competence to advanced knowledge of possibilities, the creativity to derive or invent solutions with that knowledge, and the (un)common sense to assess the implications of such solutions. As Computerworld columnist Jeff Ello so eloquently puts it, 'Technology is unable to produce intelligent results without intelligent direction, a truism encapsulated in the formerly popular computer acronym GIGO, 'garbage in, garbage out.' Everyone claims to value competence. And yet your IT still — for lack of a better term — sucks. It's just that simple. What goes unspoken, or at least unheard, is that the way the typical organization positions and utilizes its IT resources sucks.'