Bipoha writes: I'm a system administrator. Recently a developer accidentally "deleted" 262 items from a project in the Subversion repository, and asked for "guidance" in an e-mail to his project manager of which I was carbon copied. I never had to recover files in Subversion, so I researched, tested and documented the steps in a Sunday e-mail to him on how to recover the files. Monday morning came, and it wasn't resolved, so I sat down and fixed it in less than 10 minutes using the steps I submitted to him via e-mail. He claims I was "passing the buck" by giving him instructions instead of fixing it. My question is, "Where do our respective roles begin and end?"