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Twilio To Lay Off About 1,500 Employees, or 17% of Its Workforce (cnbc.com) 20

Twilio on Monday announced plans to cut around 17% of its workforce, or roughly 1,500 jobs based on the 8,992 employees reported as of Sept. 30, 2022, in a company filing with the Securities and Exchange Commission. Twilio announced the layoffs in a blog post shared on the company's website. From a report: The announcement came after the cloud communications software maker already laid off around 11% of its workforce as part of a restructuring plan in September. In an email to employees, CEO Jeff Lawson said the additional cuts were driven by the need to reorganize Twilio in order to succeed. "These changes hurt," Lawson wrote. "The weeks ahead will be about processing all this change and working together to acclimate to our new structure." Lawson said Twilio is forming two business units to help the company spend less and become more efficient. One unit, Twilio Data & Applications, will be led by Elena Donio, and the second unit, Twilio Communications, will be led by Khozema Shipchandler. Lawson said that when executives were looking at these two business units, it was clear the company had gotten "too big," particularly in communications.
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Twilio To Lay Off About 1,500 Employees, or 17% of Its Workforce

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  • Who made the now known bad call of letting the company get "too big" and will they also be getting fired? Seems only fair if they made such an egregious error in their business planning that they should be given the boot with no severance, no stocks, no golden parachute right? Was it you Jeff Lawson?

    • by DavenH ( 1065780 ) on Monday February 13, 2023 @11:18AM (#63289481)

      Who made the now known bad call of letting the company get "too big" and will they also be getting fired? Seems only fair if they made such an egregious error in their business planning that they should be given the boot with no severance, no stocks, no golden parachute right? Was it you Jeff Lawson?

      You're making a hindsight bias error here, expecting prescience rather than rational policies based on available information.

      • Maybe I didn't lace that comment with enough sarcasm as I understand you can act on information in the present and have it not work out in the future.

        However, a 1500+ person overshoot in hiring is pretty bad imo and kinda shows a real lack of understanding of one's business model and goals, or you really let your lower management go off the rails with little oversight.

        My point is 1500+ peple are out a job now for what is really no fault of their own or their performance, the people who effectively created t

        • "Out of a job" is what the Invisible Hand demands from time to time. Presumably, since the layoffs were above-board, they were left with either severance or unemployment benefits, and a good reference.

          In other words, the system is working as intended for them. None of them are going to be evicted because of this layoff.

          Other employers might fabricate a reason to terminate you (screwing you out of your next job), keep churn high enough that nobody works long enough to receive unemployment, and don't give sev

          • Don't assume what I have and haven't seen, it's pretty bad faith and an overall dick move.

            Also none of that invalidates my point, i never said they were above or below board, it's just bloviation dancing around the edges, maybe try broadening your perspective.

    • No, but you can be sure they will be taking "full responsibility".
  • Twilio and Sendgrid are responsible for a large chunk of email and sms spam that I receive. They refuse to block my email or my phone number globally in their network, leaving me no recourse but to block them. What a bunch of fucking assholes, fully allow spammers and will do nothing about it - outright criminals over there at Sendgrid.

    • Twilio and Sendgrid are responsible for a large chunk of email and sms spam that I receive. They refuse to block my email or my phone number globally in their network, leaving me no recourse but to block them. What a bunch of fucking assholes, fully allow spammers and will do nothing about it - outright criminals over there at Sendgrid.

      I send bulk SMS via Twilio and they are VERY strict on respecting do-not-call requests (Reply "STOP") and will cut us off entirely if we don't comply. Our system automatically flags any number that replies with any stop words and will never send a message again or call you. And it's automated. No human involved. In fact, the flaming hoops we have to go through for compliance makes me wonder how I get to much SMS spam myself. I am 99.9% sure that if you reply-stop to a Twilio customer that it STOPS becau

      • Sure and if you are a bad actor then you just open another account, upload your lists again, and keep going ad nauseum. It is a lot like spam email, a game of whack-a-mole where the moles never stop coming.

        They could make it harder to become a customer, they could vet their customers better, but that would impact the bottom line. Twilio/Sendgrid makes money from every one of those bogus accounts, if even for a little while on each. Somehow there are no laws that prevents this, so there is no recourse from c

      • I've had maybe 3 SMS spams total in my life. Never sent a stop request, not even sure how that is done. I assumed it was like email, if you click the "unsubscribe" button then you are merely indicating that you read the message and now you're put on a list that is sold to other spammers.

        • Sorry, I mean spams from companies I'm not affiliated with. AT&T spams me constantly ("you're about to make a scheduled payment", "you just made a scheduled payment", "congratuations on your payment").

        • by topnob ( 1195249 )
          you just reply with the word "STOP" in either upper or lower case..... its simple.
    • Downvote me all you want, morons. From another article now on Slashdot:
      > Domain registrar Namecheap had their email account breached Sunday night, causing a flood of MetaMask and DHL phishing emails that attempted to steal recipients' personal information and cryptocurrency wallets. The phishing campaigns started around 4:30 PM ET and originated from SendGrid,

      The blame seems to be on Namecheap here, and maybe it should be, but Sendgrid is such crap that this can easily happen. Kinda just proves my point

  • I can't understand how it takes thousands and thousands of employees to do the simple things that some of these companies make their business. Is the idea that if we hire 1000 employees, maybe 100 of them will actually do their job?

    • Some seem to think that if they hire 10x as many employees as they need profit will increase 10x
    • They hire (or don't) on specious bases and as such effectively deliberately avoid hiring the most effective personnel. It's not surprising when productivity is low, quite the contrary.

  • Hey! Hedge fund manages, we can lay off workers, too! Please invest in us!

The sooner all the animals are extinct, the sooner we'll find their money. - Ed Bluestone

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