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YouTube is Too Big To Fix Completely, Google CEO Says (cnbc.com) 177

Google CEO Sundar Pichai says YouTube is too big to completely fix the site's problems with harmful content. From a report: During a CNN interview that aired Sunday, Pichai was asked whether there will ever be enough humans to filter through and remove such content. "We've gotten much better at using a combination of machines and humans," Pichai said. "So it's one of those things, let's say we're getting it right 99% of the time, you'll still be able to find examples. Our goal is to take that to a very, very small percentage well below 1%." Pichai said Google probably can't get that to 100%. "Any large scale systems, it's tough," Pichai said. "Think about credit card systems, there's some fraud in that. ... Anything when you run at that scale, you have to think about percentages."
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YouTube is Too Big To Fix Completely, Google CEO Says

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  • by Anonymous Coward on Monday June 17, 2019 @05:35PM (#58778276)

    Very simple.

    A heavily controlled and monitored site for kids that has limited interaction to ensure a safe environment for vulnerable ages.

    And leave everything else alone and only take down illegal content. You know, act like a platform not a publisher.

    You see, google doesn't have to do anything. What made YouTube good wasn't google. it was random users doing their own thing. Not corporate sanitized garbage you get on TV that was curated by shitty algorithms.

  • by barakn ( 641218 ) on Monday June 17, 2019 @05:35PM (#58778278)

    Take our court systems, for example. Occasionally innocent people are convicted and executed, and we should just accept that we're not going to get it right 100% of the time.

    • not a legal system. For some unknown reason I felt that needed to be pointed out.

      And if you're going to argue that YouTube is so big an institution that it qualifies as gov't now fine, nationalize it and seize the assets via eminent domain (paying compensation accordingly). I'm going to go out on a limb here and say that's not something you'd support though.

      Finally, if you want the gov't involved you could always do a national public access website. But that would cost tax dollars, and taxation is t
      • by slack_justyb ( 862874 ) on Monday June 17, 2019 @06:14PM (#58778526)

        not a legal system. For some unknown reason I felt that needed to be pointed out

        You're right but it is a public forum ran by a private company. That is the private company gets to dictate whom among the public is allowed to use the services, but the offer to use the services is open to the public at large, as opposed to a membership or other limiting forms of special commerce. In turn that means there's some legal responsibility to police their content to a certain degree, that degree however gets fuzzy if we're talking about a real life brick and mortar venue and even worse since what we are really talking about is some online service where laws haven't really kept pace with virtual things.

        And if you're going to argue that YouTube is so big an institution that it qualifies as gov't now fine, nationalize it and seize the assets via eminent domain

        I don't think the parent is attempting to make that point. Anything too large is hard to maintain effectively. Heck, look at the randomness of Wal-Marts across the country, or look at the craziness that goes on in Amazon sometimes where products are just drop-ships or resales, or look at the internal operations between McDonald's across large franchises. Anything large is bound to have mismanagement, that's why super-uber-extreme-large companies are almost always a universally bad idea. Yet we still keep churning them out in spades, for whatever reason.

        Finally, if you want the gov't involved you could always do a national public access website

        You really wouldn't need that honestly. The Internet by its nature is decentralized and we've eschewed decentralized protocols for central services. However, that does not seem to be what people want really as we've had decentralized services come and go in favor of these more centralized services.

        The problem with YouTube is not a single failure but a complete maelstrom of multiple forces that have brought us to where we are today. We have a government that is routinely hesitant to define bare minimums for online services on par to what Federal guidelines might be for a real-life equivalent. We have a public that vastly does not understand the consequences of uses these services that are harvesting their personal data. We have companies that are developing services that get completely out of hand and only address how out of hand it gets when called out publicly. We have a tendency to favor mergers and large companies that make competition by new entries almost unreal. All of these are brewing a storm. There's a certain level of capitalism that's good, we're in an almost unchecked wild-west out of control level of capitalism and that's going to have some repercussions. Now the only thing about those repercussions is that if we were ready for them, I probably wouldn't care, but clearly we're becoming massively unprepared for whatever fallout might come from a 1910-1920s level of monopolyism.

        But that would cost tax dollars, and taxation is theft, right?

        Oh good gosh, could you be any more pedantic? Are you wanting to make a point or get into a yo-mama fight?

        • by rsilvergun ( 571051 ) on Monday June 17, 2019 @06:55PM (#58778690)
          I might have an open door policy on my home but that doesn't mean I don't have the right to kick anyone out. There is no legal theory that prevents YouTube from banning users it doesn't like.

          Properly regulated large companies can be fine. Economies of scale are nice. It's how I can afford a computer. If I had to go to a boutique shop for every little thing my $800 gaming PC that I cobbled together over the years would have been $5k.

          That said, YouTube has plenty of competition (Facebook, Daily Motion, Gab, etc), so I'm not convinced Monopoly regulations are warranted.

          As for the bit about "taxation is theft" it was me calling out the implicit right wing bias in the GP. Nevermind that YouTube bans more left wing channels and demonitizes even more. You don't hear about them because they're not nearly as big. The right have a powerful, well funded network to get their message out. The Left are just some guys trying to make Universal Healthcare and Living Wages a thing. It's tough to compete, but that doesn't stop YouTube from trying to be "fair" and bringing the hammer down hard. So yeah, I'm a little miffed. I'm tired of being called snowflake by people that get upset when they're banned for little things like miming a gun shot to a left wing politician to an audience know for extremism...

          Sorry if all that comes off as harsh, but, well, it is. The world sucks. 30k people will die of treatable illness this year. You could be next, or a family member. Guys in their 30s sometimes come down with type-I diabetes. One of 'em just died rationing his insulin. So yeah, I'm a little sore about the whole thing.
          • Nevermind that YouTube bans more left wing channels and demonitizes even more

            Citation required.

          • I might have an open door policy on my home but that doesn't mean I don't have the right to kick anyone out.

            Not so sure about that, "no trespassing" signs are often required to assert your right; sometimes you have to wait for an eviction court process; and of course any time a citizen uses force the police get jealous are liable to arrest you on the spot

          • by RedK ( 112790 )

            There is no legal theory that prevents YouTube from banning users it doesn't like.

            There's actually 2, which you know of, and you're omitting and denying because you happen to love the censorship of speech of dislike (wait until they start censoring speech you like, and then try to come cry to us about it).

            Just for the benefit of everyone else :

            - Privately owned Public spaces.
            - Liability for published content which Content platforms are immune to.

            Those are 2 legal theories that could result in quite a bit of a stir up in the current "It's a private company dumb ass, except when it's a bak

            • Link Shamelessly stolen [eff.org] from another poster.

              Privately Owned Public Spaces [wikipedia.org] are a zoning thing. Good luck getting a concept from meat space to carry over 1 to 1 to the net. And in most cases they exist because of agreement with real estate developers. YouTube has no such agreement with any government.

              So we're right back where we started, there is no legal theory that prevents YouTube from banning users it doesn't like. Feel free to keep trying, but you're not likely to find one. This was all hashed ou
              • by RedK ( 112790 )

                Privately Owned Public Spaces are a zoning thing.

                And you cannot recognize how the theory of them could be applied to online "SPACES" ?

                As the virtual landscape more and more mimics real world concepts and establishment, the lines blur further and further between "It's online" and "It's in the real world". Twitter, in the Donald Trump lawsuit, was claimed to be a "Public Square" for instance, and it's on that basis that the Judge said Donald Trump could not enforce blocks on his profile.

                there is no legal theory that prevents YouTube from banning users it doesn't like.

                Well obviously, AT&T should have no issues banning users it doesn'

          • I might have an open door policy on my home but that doesn't mean I don't have the right to kick anyone out. There is no legal theory that prevents YouTube from banning users it doesn't like.

            I'm not suggesting that. You can give people an open invitation but can thereafter, once they show they're a complete ass, have them removed. Additionally, when someone enters your establishment, you have an obligation to ensure they're not cooking meth in your bathroom. That later point is what I'm getting at, not the former.

            Properly regulated large companies can be fine

            I'm not saying they can't, I'm not saying there are no exceptions to the standard of large companies typically have mismanagement. What I am saying is that as a company grows it be

          • C'mon, my brother, stand up for what you know is right. Corporate censorship of dissenting political views from the (corporate-owned) public square is unamerican. That _right now_ they are censoring people with whom you disagree, is no excuse. Privutt pooperty is no excuse.

            Do you imagine Chief Nazi Sundar Pichai has any more love for pro-labor speech than he has for the speech of those he is currently oppressing? Remember that old "First they came for..." poem? Yeah, that.

            Stand up for freedom of speech. S

    • Yeah, because a video streaming site and the court system are of equal importance...

    • Re:Pichai is right (Score:4, Informative)

      by AmiMoJo ( 196126 ) on Tuesday June 18, 2019 @05:17AM (#58780626) Homepage Journal

      Of course the court system has an appeals process to deal with mistakes. YouTube often does not allow appeals, or simply refuses to get involved as is the case with bogus copyright claims/strikes.

      YouTube would be massively improved if it just had a proper appeals system, with consequences for outfits that get repeatedly ruled against on appeal.

  • OK, bail it out . . . but break it up, so it doesn't happen again.

    YouTube? Too big to fix? Break it up and fix the smaller parts, before we need to bail it out.

    • by Mashiki ( 184564 )

      Well if you're gonna break up GM, you're gonna have to break up Toyota, Ford, Chrysler, Honda, Suzuki, Volvo, and so-on as well since pretty much every auto company got bailouts. That could be very interesting.

      • Well if you're gonna break up GM, you're gonna have to break up Toyota, Ford, Chrysler, Honda, Suzuki, Volvo, and so-on as well since pretty much every auto company got bailouts.

        Toyota is Japanese . . . that's Japan's Problem.

        Ford has not gotten a bailout yet . . . although, they did get "loans".

        Chrysler is Italian . . . that's Italy's problem.

        Honda, Suzuki . . . Japanese.

        Volvo . . . Chinese.

        • by Mashiki ( 184564 )

          Toyota USA got a bailout. Ford got a bailout under a different bailout fund. Chrysler got a bailout from the US government(and Canadian). Honda and Suzuki both got bailouts under the same fund that Ford got. Volvo got European and US bailouts. Boy it's like the media just doesn't report on things like this...

          • Maybe in the last round . . . but it the next round it will be different . . .

            The US taxpayers are not going to stand for supporting Chrysler, and Italian company. And I can't believe that they will tolerate supporting Japanese car makers.

            • by Mashiki ( 184564 )

              I'd agree. Watch the rockers on deutsche bank, cause they have massive low-value and unfunded liability issues right now, the merger with another bank fell apart about a month back. And they're now trying to pare down 'human heavy' operations all over the world to try and salvage some capital. Doesn't have a touch on the 2.2T in unfunded liabilities that Chinese banks(on Chinese internal capital) have hit up in just the last 10 months though, but it's pretty bad.

              • Watch the rockers on deutsche bank, cause they have massive low-value and unfunded liability issues right now, the merger with another bank fell apart about a month back.

                I am a US citizen, and grew up there, although, I now live in Germany. My father was from Calgary, my mother from Toronto. Your irrelevant comment about the Deutsche Bank is like someone saying:

                "That cracker is racist!"

                • by Mashiki ( 184564 )

                  Well if you don't care to watch a domino in place, waiting to fall that's your problem. Me? I've already segregated my liabilities to avoid any fallout.

        • Ford still hasn't paid back all those loans, either. But I disagree with your assessment of what is whose problem. They are the problem of whoever has the jobs. That may be the cleverest part of FCA. There's more than one country that gets hurt if it goes under, so there's more than one government that can be suckered out of cash.

    • by rtb61 ( 674572 )

      Well it is and is not too big to fix. The reality controlling it all is a mess and best left to the public and the courts, that is what the courts are for.

      So you break it into two different segments, different web sites, one open and wild and the other controlled and sedate, one parents can send their children too.

      So reincarnate Google Video and push the wild wild west out there and turn Youtube into the polite playground, you know basically advertising videos you interrupt with advertising because that i

  • ... into smaller units. That's where the monopoly movement is headed anyway.

  • Wall Street was screaming it was "too big to fail" ten years ago. Now YouTube is "too big to fix"? Yeah, right.
  • by SuperKendall ( 25149 ) on Monday June 17, 2019 @05:56PM (#58778420)

    Very simple, allow anything and only take items down when you receive legal requests to do so, anyone that makes repeated invalid legal requests gets shunted to a team that carefully reviews such requests over the course of several weeks, erring on the side of giving any ad money to the video creators.

    If it's just people complaining, who cares?

    • by swillden ( 191260 ) <shawn-ds@willden.org> on Monday June 17, 2019 @06:52PM (#58778670) Journal

      It would be trivial to circumvent any sort of repeated takedown request limits: Just crowdsource them. There are enough aggressive lefties in the country to kill every right-leaning channel, and enough evangelical Christians to kill every left-leaning channel. For any sort of content that isn't of the most mainstream, inoffensive, milquetoast variety, it'd be easy to find/build a group to shut it down.

      And even without crowdsourcing the complaints, you could always just create tons of fake accounts (yes, Google tries to make that hard, but it isn't), generate enough fake activity on them to make them look legit, then send the complaints through them.

      No... any functional system is going to have to actually evaluate the content against some sort of rules. Relying only on user complaints won't work.

      • by AmiMoJo ( 196126 )

        Even when there are rules it tends to go badly wrong. For example, they seem to have a "no videos promoting Nazism", but material for historians/teachers and videos criticising/exposing Nazis get taken down because the algorithm can't distinguish and the human reviewers, when you can get one, are too rushed to really look at the context.

        The only solution is to employ more people, but Google wants to use algorithms because they are cheaper and scale.

        • The only solution is to employ more people, but Google wants to use algorithms because they are cheaper and scale.

          Employing more people might help, to a degree, but it's never going to be "the solution". Even ignoring the fact that people are inconsistent and make mistakes, the volume is just too large. 500 hours per minute, and rising. To the degree the problem can be addressed algorithms will have to be the primary tool.

          • by AmiMoJo ( 196126 )

            They don't need people to review everything, just enough to review appeals.

            I don't know how sustainable it is. It may be the case that once they start booting off some of the biggest abusers of copyright strikes the workload may fall, for example.

            • Copyright is largely addressed, I think. The challenge is around offensive content, where to draw the lines on "too offensive to monetize" and "too offensive to host", and if you only need people to review appeals, then that means you're still relying primarily on algorithmic detection to determine what content should be allowed and what content should be shown with ads.
    • Very simple, allow anything and only take items down when you receive legal requests to do so,

      If it's just people complaining, who cares?

      YouTube isn't a free service, it's ad supported. If advertisers decide to pull out because they don't like what YouTube allows on their platform then YouTube will shut down because it doesn't make money.

      YouTube is a for-profit business and refusing to acknowledge that makes your argument disingenuous.

      • They still act like ass holes.

        Ignoring emails / support.

        Shutting down whole channels, instead of individual videos.

        Demon-itizing stuff willy nilly, instead of asking first, deciding later, then post retro-actively taking funds, they just auto cut it and destroy the realtime moment.

      • If advertisers decide to pull out because they don't like what YouTube allows on their platform

        Youtube could add tools so that advertisers can make their own decisions as to which videos to support.

  • Anything when you run at that scale, you have to think about percentages.

    Anyone who thinks this way only does so when it's to their favor and/or they don't actually care; otherwise there's a scorched-Earth effort to fix it.

    • by swillden ( 191260 ) <shawn-ds@willden.org> on Monday June 17, 2019 @06:56PM (#58778702) Journal

      Anything when you run at that scale, you have to think about percentages.

      Anyone who thinks this way only does so when it's to their favor and/or they don't actually care; otherwise there's a scorched-Earth effort to fix it.

      Or they're a realistic, reasonable person who recognizes that the scorched-Earth approach is unacceptable and that any realistic approach has to walk a fine line and will make errors both ways.

  • Word from the man himself!
  • If a well worded law were passed today ordering it to be fixed by August 1st, it would be fixed August 1st. But it the corporate owned states of america, such a law will never be passed because it will hurt Alphabet's bottom line. It will cost them a lot to fix it and won't increase their revenue at all, therefore they don't want to fix it.

    Same as when Ford wouldn't fix a lethal flaw in their car because it was cheaper to settle wrongful death lawsuits than fix a million cars. In America, the number on
  • would be to break YouTube up, so that the pieces are small enought to fix.

  • It's not too big, and it's not too hard. It's simply more expensive than they would like.

    Yes, a small number of people are going to see a small amount of *original* content that they should not have. You can't stop objectionable content (like the live screening of a mass murder) from going up in the first place. But you can stop it from reappearing via re-posting. You can likewise ban those that consume such content for any longer than it takes to realize what it is and close it off.

    You do it by movin
  • Can they at lease fix the lack of a down-vote button on comments?

  • We're constantly looking who can handle censorship with us. It would be interesting for you because you can insert your own agenda.
    Also there's an awful lot of garbage out there and we clean up constantly. This allows us to handle you requests to remove content without being too conspicuous, and if you have a good narrative we can even scale it up. Just good business.

  • Anything to the right of Stalin is considered politically incorrect and must be censored.They are also censoring vegans. Apparently vegan content is not always advertiser friendly.

    All of the following have been, in some way, censored from social media. None of these have expressed bigotry, or incited violence.

    Tim Pool
    Black Pigeon Speaks
    Project Veritas
    Julian Assange
    Steven Crowder
    Pat Condell
    Paul Joeseph Watson
    Mark Dice
    Laura Loomer
    PragerU
    Milo Yiannopoulous
    James Woods
    Roger Stone
    Diamond & Silk
    Tommy Robinison

  • Split GOOG into multiple companies

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