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Businesses AI

Amazon's Checkout-Free Stores Are Coming to Three More Cities (reuters.com) 95

Reuters reports: Amazon said on Friday it plans to open its checkout-free 'Amazon Go' grocery store in New York, expanding beyond Seattle where it is headquartered. The Amazon Go store, which has no cashiers and allows shoppers to buy things with the help of a smartphone app, is widely seen as a concept that can alter brick-and-mortar retail... Customers have to scan a smartphone app to enter the store. Once inside, cameras and sensors track what they pick up from the shelves and what they put back. Amazon then bills shoppers' credit cards on file after they leave.
CNET adds: The expansion comes after two Amazon Go stores opened in Seattle. The first one debuted in January 2018 and the second opened last month... Amazon confirmed in May that it'll open Amazon Go stores in San Francisco and Chicago, but it didn't say when.
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Amazon's Checkout-Free Stores Are Coming to Three More Cities

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  • Does this mean the products inside the store free if you don't have to check out?
    • by mark-t ( 151149 )
      It's my understanding that you are simply charged for whatever you leave the store with, so that there's no actual checkout process.
      • According to the summary, it's currently done by camera which track whatever the clients are picking-up or putting back on shelves.

        Which mean that Amazon will in practice be charging for anything that it saw a client pick-up from the shelve but not put back.

        Thus in the case of the parents joke :

        I you dirnk your coke before leaving, you can't hope Amazon missing it (unlike if they relied on RFID tags going through a checkout gate) Amazon will charge you one bottle of coke, because it saw you picking one, but

  • other than allow you to buy stuff at one of these stores. Does is: track your location; upload your contacts; ... ie generally abuse your privacy ?

    • It does not, on iOS at least. It doesnâ(TM)t ask for your location or any device data.

      • Why would it need to track you from your phone? You walk in having authenticated as a specific Amazon user and then they track what you take, what you look at, etc. No need for your phone to transmit, youâ(TM)ve already told them who you are and they can transmit the data yourself.
        • It does not transmit anything. The bar code is just to identify your account which is done when you enter.

          • Youâ(TM)re completely missing my point. I donâ(TM)t dispute that your phone sends nothing. Itâ(TM)s irrelevant. You are, of course, being tracked. Amazon can bill you because youâ(TM)re using the barcode to authenticate yourself as an Amazon user. From there, of course he cameras in the store are being used to track your purchases, but for sure your browsing mannerisms too. Thereâ(TM)s more tracking there then in any âregularâ(TM) store. Personally, Iâ(TM)m ok with th
  • by mark_reh ( 2015546 ) on Sunday September 09, 2018 @08:19AM (#57279062) Journal

    If their system screws up and charges me for something I put back on the shelf how do we prove that I didn't take the item? How do they legally prove that I did take it?

    • If the screwups are few enough, they will probably deal with them like they do with theft: ignore it. You can probably make a claim that you got overcharged and they will refund it without asking too many questions. Just make the process slightly cumbersome, and make some vague threats about banning you from the store after making too many false claims (by reviewing camera footage for instance) and they can probably afford to take you at your word when you make a claim, only doing occasional spot checks.
    • by rojash ( 2567409 )
      Did you even read that there are cameras and stuff ??
      • by Anonymous Coward

        Yeah, but at a store I get a receipt right then and there I can check and point out if there is an issue, and someone is there that can look at my cart right away to resolve it.

        In this case, it'd be more like dealing with a credit card dispute which quite often ends with the consumer losing and the vendor keeping the money. If the system screwed up, say a camera didn't catch something like you putting something back, or miscounted how many you grabbed at once, then what? Anyone who you appealed to would als

        • It would not be in Amazon's best interests to screw customers over like you are fretting about. They wouldn't be customers anymore, and probably neither would their friends and family.
        • Yeah, but at a store I get a receipt right then and there I can check and point out if there is an issue, and someone is there that can look at my cart right away to resolve it.

          In this case, it'd be more like dealing with a credit card dispute which quite often ends with the consumer losing and the vendor keeping the money. If the system screwed up, say a camera didn't catch something like you putting something back, or miscounted how many you grabbed at once, then what? Anyone who you appealed to would also miss the count and you'd be screwed.

          The 2018 State of Chargebacks Survey from Kount and Chargebacks911 found that, of the 82 percent of businesses that said they respond to chargebacks, half win 30 percent or fewer of their disputes, one-fifth of those merchants win fewer than 15 percent.Feb 1, 2018

          And, for me at least, a good part of the reason I shop online beneath the umbrella of an Amazon or Newegg is the customer-friendly dispute resolution and generous return policies... it seems likely that their brick-and-mortar stores would continue this successful practice of customer appeasement, at least until a threshold number of disputes is reached by a single customer.

          • I used to praise Amazon as being the Walmart of the internet for their awesome CS, (Walmart gave me a brand new watch replacement when the battery they put into mine didnt work and ever since my world was rocked!) - even taking used stuff - no questions asked But of late Walmart CS has sucked big time. Bitch in Morrisville, NC store refused to take back my water bottler saying it was used - yes bitch, bcoz I used it, I told the lid keeps falling off when I bicycle. She made me wait for long for a Manager
  • by Anonymous Coward

    I don't even have a smartphone, nor do I want one. Just like those "no cash, only card" shops here, I just won't shop there. Because I pay cash, and cash only.

    • Mass transit, convenience stores , and much more support FeliCa cards that can be charged with cash. A similar device a bit more cost but cheap smartphone could be offered for these stores and more including use of POSA coupons. Lower priority since target audience for these convenience no check out line stores are premium consumers who are willin to pay for the privilege and have a smart phone. Need to pilot and debug especially hacking before large scale roll outs.
    • by rjr162 ( 69736 )

      I'm about ready to go this route too in the name of disconnecting more.

      Sucks more places don't or can't give a discount for cash only sales. A good number of smaller gas stations around my area do for the price of gas (you save around 10 a gallon if you pay cash)

      • Sucks more places don't or can't give a discount for cash only sales.

        As a volunteer at a community theatre I sometimes have worked in the box office. I HATE people who pay with cash. It is so much easier to close out when all the sales are credit card. Just press the "batch" button on the machine and it prints out a report of the day's sales and you're done.

        Counting the dirty wrinkled torn cash is a tedious nuisance and then finding that you don't have enough small bills to leave as change for the next shift and somebody needs to go to the bank. Or worse starting a shift and

        • by rjr162 ( 69736 ) on Sunday September 09, 2018 @03:16PM (#57280694)

          Many places do it because of the typical purchase amounts compared to the fees the processor charge.

          I know that's not true for all companies/businesses, but around here a lot of smaller ones operate this way.

          As a consumer, it tends to be easier to monitor spending when you have a physical representation of dollars in a wallet vs a piece of plastic for a lot of folks

    • by mark-t ( 151149 )
      One of the biggest reasons I've heard that places don't take cash is because by not having any cash on premises, the safety of the workers is increased. If would-be thieves know in advance that there isn't any cash on site, then they aren't going to threaten an employee there to empty their cash box in the first place. One could argue that as long as people insist on using cash, they are endorsing to continue to put such workers in harm's way.
      • If would-be thieves know in advance that there isn't any cash on site, then they aren't going to threaten an employee there to empty their cash box in the first place. One could argue that as long as people insist on using cash, they are endorsing to continue to put such workers in harm's way.

        No, it's the opponents of UBI and national health care who continue to put such workers in harm's way.

    • Why does slashdot have a moderation of +1 Interesting but not a -1 Uninteresting?

      I'm baffled that some moderator found your lack of a smartphone interesting. I'm interested in lots of things and I'm capable of recognizing that things I'm not interested in are interesting to other people. But your not having of a smart phone and not using of a credit card is the antithesis of interesting.

      I'm not saying that there's anything wrong with you lacking things that the vast majority of the population has. I'm simpl

      • FWIW, when moderating, I find that "Overrated" against something moderated "Interesting" that doesn't deserve it works just fine.

        And agreed "I don't carry a smartphone" and "I have never owned a TV" are some of the most useless, narcissistic sorts of posts here. Like "Really? you think I give a single flying fuck that you're a proud Luddite? How about discussing the matter at hand instead of making a smarmy, dismissive post about how you find technology distasteful?"

  • Let's see how long before the Chicago store is picked BARE.

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