10-year-old Microsoft Ticket Resurfaces?

Ian Lamont writes "Microsoft is apparently taking seriously a blogger's claim that a Microsoft tech support employee called back to check on a 10-year-old BSOD trouble ticket. The anonymous blogger suspects someone at Microsoft typed "1/8/08" into their tracking system for the date of a follow-up call, instead of "1/8/98." Microsoft told Computerworld support cases "are reviewed regularly so that we can ensure we're resolving customer issues in a timely fashion — regardless of the callback commitment set by the agent. Nonetheless, no system can ensure complete accuracy."" To be fair, this is all unverified, so choose to believe at your own risk.

heh, interesting disclaimer

[Anonymous Coward]

To be fair, this is all unverified, so choose to believe at your own risk.

This is slashdot. The article is critical of Microsoft. Of course they will believe.

Clearly not their fault

[Thanshin]

Microsoft actually answered in time and slashdot reported the news ten years late.

I call BS.

[RandoX]

Nobody EVER calls back.

This one time at band camp...

[dintech]

People actually remember computers systems things that routinely do something interesting (good or bad) such as computer systems, cars, girlfriends and so on. Although these things aren't now deep within your long term memory it can take very little to bring them back. A sound, a smell a phone call from Microsoft...

Re:heh, interesting disclaimer

[El Pollo Loco]

I believe I can fly
I believe I can touch the sky
A blue screen every night and day
call MS and yell away

I believe they will call
I see them calling 10 years down the road
I believe in MS
I believe in MS

Maybe it's valid?

[Xest]

Perhaps the guy was setting up his machine ready to play Duke Nukem Forever expecting its imminent release and the guy at Microsoft knew better and put in what he thought was a suitable follow up date for checking if it worked out okay for him?

Only human

[ProteusQ]

I know of a prof who will remain as nameless as her university and department who, in 1992, called up a student to ask if he was still interested in a graduate assistant teaching position. He declined; he had sent his letter of inquiry back in 1978 and was no longer interested.

Obviously fake

[Jugalator]

To be fair, this is all unverified, so choose to believe at your own risk.

From the article:

but that must have been when I was living at home with my parents

He's making the claim that he's not living at home anymore, under the condition that he's a geek.
From Geek Corollary #63, it follows that he's lying.

QED

Microsoft's reply

[gEvil (beta)]

"Sir, if you'd just wait until next year when we release Windows ME, I'm sure you'll find that all of your problems will have been resolved."

Re:Only human

[trongey]

I know of a prof who will remain as nameless...

That's amazing. I'm always astounded by the things people without names have been able to accomplish.
On the other hand, what's up with parents? If you're gonna have kids you've got to at least take responsibility for giving them names.

Re:This one time at band camp...

[tristian_was_here]

You will if it's Ballmer on the other end.

Re:At last

[TheRaven64]

They fixed them with the original XBox. When it blue-screened at an early public demo, Bill Gates said 'this machine must never blue-screen at a demo again.' So the developer team changed the background colour of the debug output screen to green.

Re:heh, interesting disclaimer

[commodoresloat]

The anonymous blogger suspects someone at Microsoft typed "1/8/08" into their tracking system for the date of a follow-up call, instead of "1/8/98."

Look, folks, if Microsoft had been spying on their employees back then, this never would have happened.

Calling to close it after 10 years because...

[MahariBalzitch]

The tech finally found the solution for the BSOD:

Microsoft Tech: "Hello, I found a solution to your BSOD problem".

Customer: "What is the solution that it took you 10 years to find?".

Microsoft Tech: "Upgrade to Windows Vista. Have a nice day!".

Customer: "Fucker...".

Biggest reason not to believe

[Anonymous Coward]

The biggest reason that gives this story away as B.S. is that it claims that MS's tech support called a customer back.

Everybody knows that there is no freakin' such thing as MS tech support, so that alone is proof that the story is crap.

Re:heh, interesting disclaimer

[SpaceLifeForm]

Even if it's not true, the real question is:

After ten years, has Microsoft fixed the bug yet?

Re:Hey, they're early!

[meringuoid]

Actually, if the ticket was for 1/8/08, then they're early -- by six and a half months.

On 11/9/2001, Osama bin Laden provided us all with the only lesson we'll ever need to help us remember how Americans write the date. 'Remember, remember, the eleventh of September, 9/11 airliner plot...'

The London bombers of 2005 were considerate enough to time their attacks such that news agencies on both sides of the Atlantic could use the same date shorthand :-)

Re:What I want to know is...

[Guppy06]

He whose tab key is worn down.

Re:heh, interesting disclaimer

[idontgno]

Yeah, I was going for the lame anti-MS joke.

What saddens me is that the only moderation I've gotten up to this point is +1 Insightful.

/. moderation makes Baby Jeebus cry.

Re:I don't believe it

[Anonymous Coward]

i dont even have the same wife as 10 years ago, let alone phone number...

Re:I don't believe it

[antibryce]

until my provider dies or turns evil

Better keep a wooden stake nearby, in case it does both.

Re:So?

[Anonymous Coward]

You obviously fabricated that story; Netcraft confirmed BSD died years ago.