Sky's Botched Google Migration In the UK 101
An anonymous reader writes "Rupert Murdoch-owned British ISP Sky is migrating their customers to the Google Apps platform, and the customer experience is terrible. Their 1 million customers were told that they need to change their client settings to enable SMTP Authentication and other settings on a certain date — but not to do it before then or their e-mail would break; but if you don't do it on the date your e-mail will also break. Oh, and if you're a POP user you also need to enable that manually in the 'Skoogle' interface, as seemingly they chose not to run a system-wide command to allow it for all users. In addition, if you want help then you're pretty much on your own. One user has made 7 support calls and still not been able to access his e-mail since the migration. Hardly surprising that the story has made the papers with their help-desk in meltdown. It does make you wonder why they simply didn't put proxy servers in place to proxy the new service by modifying the old settings in the network and give their customers time to switch over without their e-mail breaking in the meantime. Or even a simple ActiveX tool to help out the less technical users."
What has Linux to do with this? (Score:3, Informative)
"You can dual boot your computer with Linux, but if you don't defrag and partition the HDD, you'll lose all your data."
Hi there, Mr. Ballmer!
To begin with, your post is wildly off-topic, and that's generally disliked by the moderators here, I suppose that's why you posted AC.
Second, 1997 called and they want your "defrag and partition" statement back. Oh wait, is that still needed with a Microsoft Windows install? Certainly not with Linux. Unless you want to specify manually your partition scheme, it's done automagically for you without disturbing your existing data.
Third, the mess TFA mentions would not exist if all users had Linux installed. In a system that has a proper command scripting language, it's a very simple matter to perform an automatic migration. The problem starts when you need a "simple ActiveX tool" to do the job.
This explains a few things (Score:2, Informative)
I told him, if you haven't changed anything and its been going on for a day or two give em a ring. So he did. Got through all the usual stuff. Only on the fourth call did they inform him he needed to change his settings. The guy didn't elaborate, but I wasn't that interesting.
What a mess.
Re:general result of change for the sake of progre (Score:2, Informative)
I can't complain... (Score:3, Informative)
Both the householders were completely baffled by this change that they never asked for. I told them both that Sky's helpline must be inundated by people literally crying on the phone, unable to understand what has happened and why their mail client doesn't work any more.
Ownership of Sky (Score:2, Informative)