Are Hard Disk Warranties Worthless? 187
1984 asks: "Earlier this year I returned a Hitachi 2.5" drive under warranty, and got back a replacement which died after a week or so of light use. More recently a Seagate 200GB desktop IDE disk flaked after a few months use, so I sent it off and received a replacement under warranty. The replacement wouldn't even format. So I RMAed that and got another dead replacement. All the replacement disks were 'refurbished', and I see many instances of similar problems with refurbished replacements when Googling. So I'm asking, what experience are people having with getting replacement disks that work, and continue to do so for something approaching the expected lifetime of the original drive? Are current warranties just a sham?"
Lemon Law (Score:5, Informative)
Re:Lemon Law (Score:5, Informative)
Seagate RMAs work for me (Score:5, Informative)
One of the failed drives was shipped via UPS, and the package was pretty roughed up. The drive worked initially, but failed within a week. I suspect that many failed drives haven't failed due to manufacturing defects, but due to abuse during shipping. Of course, this means that they should be using better packaging (and more conscientious shippers). I'd gladly pay a couple of extra bucks for a better shipping container (or better shipper) to avoid the occasional beat-up drive.
1/15 does seem like a high failure rate to me, but it's a pretty small sample size, so my numbers alone don't mean much.
Short warranty on Dell computer drives (Score:1, Informative)
Bad Power Supply (Score:5, Informative)
Re:Bad Power Supply (Score:5, Informative)
In the course of past jobs, I've probably returned about 200 drives under warranty (out of probably 4000-5000 drives installed). The failure rate for the replacement drives was never above average for the replacement drives with the exception of two models. One was an old Quantum low-end 3.5" model in the 2-4GB range that I can't remember the name of, and the other was the notorious version of the IBM deskstar. However in the deskstar case, the second round of replacements were a far superior drive, many of which I still have in use today.
On the other hand, I have seen machines that seemed to eat hard drives for lunch, and in the end a few minutes with a scope always showed unstable voltage from the powersupply during bootup.
Generaly I'd say my hard drive warranty experience has been positive; especially since, more often than not, I have received either faster or higher capacity drives as replacements.
No, the warranties are a Godsend (Score:3, Informative)
Of course, commercial SCSI / fiberchannel disks still last a good five years of hard constant use. So, as is always, you get what you pay for. But, as it happens, these days you get more reliability on the consumer side than previously. I mean, who remembers the IBM disk fiasco a few years back? The warranties have helped.
Cooling! (Score:5, Informative)
As a side note the dorm I lived in would top 100F regularly. I saw this alone kill many classmates machines.
Phil
All warranty repairs are refurbs... (Score:3, Informative)
My Advice:
1) If you can, buy from a store with a good return policy (best buy, etc) - although often I find those stores only carry the boxed drives which tend to have lower warranties. If it dies in a very short period - return it and get a new one. Don't let them scam you into getting a warranty exchange.
2) Before you buy check out the MTBF on the various models of drive. Some differ significantly.
3) Back up religiously and/or use a RAID. My RAID 5 is composed of seven drives and I lose a drive probably every 18 months or so but it's virtually a no-pain situation. Pull the drive - send it out for repair - take the refurbed drive and assign it to the RAID as a hot-spare. RAID rebuilds itself.
But to answer the question: "Are the warantees worthless?". My last drive I exchanged to seagate was 200G they replaced it with a 400G! Not bad IMHO.
Re:Is it the drives? (Score:2, Informative)
Inadequate cooling will really shorten the lifetime of the harddisk. Using a modern power hungry graphics card(s), an Intel CPU , a power
hungry motherboard along with an inefficient and overdimmensioned PSU will generate a lot of heat. Without an extra fan for the hard disk
it may be too hot.
Re:Is it the drives? (Score:3, Informative)
Maxtor (Score:4, Informative)
To be honest, I've had drives from every major manufacturer die. By far the best warranty coverage came from Maxtor, however, who would send out a replacement drive before requiring the old drive back (for a drive which was starting to show bad sectors, I would take it offline, wait for the replacement, then transfer my data over directly). As long as you send the defective drive back within a month, you're golden.
In my case, the new drives were always actually new, and performed very well. Recieving them basically "reset" the warranty to day 0, as well. Finally, the RMA process is completely automated, not requiring you to wait on a phone line. Just download and run a little diagnostic tool which will give you an error code, enter it in on the website, and you can handle the whole business without having to talk to anyone at a call center.
In short, having a drive die sucks, and as I said, it's happened to me with most major manufacturers (Western Digital, Seagate, IBM, Toshiba, Hitachi all come to mind), but Maxtor had by far the best warranty coverage.
Re:Never send your hard drive (Score:3, Informative)
1. Contact manufacture about your policy concerning drive with data on them
2. Most seemed to accept just the face plate once contacted
3. Send in face plate
3.5(opt) Destroy rest of dead drive
4. Get replacement drive
Be an educated buyer... (Score:2, Informative)
Here are some articles I dug up in a few minutes:
http://www.bqr.com/faq/faq.htm [bqr.com]
http://www.atruereview.com/Articles/scsi.php [atruereview.com]
http://www.driveservice.com/bestwrst.htm [driveservice.com] (a bit old, but has useful info)
To answer your qeustion:
Caveat Emptor!
Re:Wow (Score:3, Informative)
Physically replace the hard drive -: 5 to 10 minutes.
Restore disk image -: 3 to 90 minutes (depending on NIC speed and configuration size)
Patch and reboot -: 30 minutes.
Too bad the Dell techs only replace the hardware and enough software to make sure it work. Which means that if your hard disk dies, they would just format and load on io.sys and the other core DOS files.
Re:Well, of course. (Score:3, Informative)
Maxtor Warantee gave me multiple bad replacements (Score:4, Informative)