Computer Buying Experiences at B&M Stores 449
bob gnosh writes "The team over at [H] Consumer go into Best Buy, Fry's, CompUSA, and Circuit City and buy a computer at each store. They relate exactly what happened at each store, talk about warranties, and what to do to protect yourself or your friends when buying at these places." From the article: "Navigating these retail stores isn't for the faint of heart or those not armed with the right knowledge beforehand. As much as you'd like to go to your closest strip mall, have a salesperson discern your hardware needs, and walk out with a shiny new computer that does everything but load your dishwasher, such an experience is just not going to happen. Most retail sales people are simply not going to possess the necessary knowledge to correctly recommend or explain every nuance of a piece of hardware."
I don't believe it! (Score:2, Funny)
I am shocked, shocked I say, to see that there are incompetent employees at a retail store.
Apple (Score:5, Funny)
Ahhhhh Best Buy (Score:5, Funny)
Re:My issue with it (Score:5, Funny)
If you're trying to buy a computer at the same time as abducting children, then you're just doing too much at once.
Then there was Future Shop (Score:3, Funny)
Cut to a few days later, I go in the next day to get some game or something. I over hear a different salesperson talking someone about a monitor. He continues to go on for about 5 minutes about how he got it for his dads computer never had any problems, works great, blah blah blah. You will notice the verbaitem cut and paste from above. Yep same spiel as the first sales guy almost exactly word for word. It seems, like most sales peoiple those at future shop lacked a soul and just had a clonded soul implanted from a master super salesman. Well maybe not, but I heard that same story a few more times. It has been a while, but I think it was five times I heard that.
Re:A geek's favorite past time (Score:5, Funny)
"SD cards will protect your computer from viruses - you know, StD's."
"Make sure to demand LRF-5 support for your computer."
"Tell them you want a wireless ethernet card that can dial-in to the Internet - they'll know exactly what you want."
"Tell them you want a Pentium of RAM and a 2.3gigahertz hard-drive from AMD. If they try and tell you you can't have those, they're lying - they just keep the good stuff in back for themselves."
Okay, so I'm more of a misanthrope than a geek. Potato, potato.
Re:It's spreading.... (Score:3, Funny)
Either that or a new wireless book service... Barnes & Mobile.
Re:Ahhhhh Best Buy (Score:5, Funny)
Re:A geek's favorite past time (Score:5, Funny)
That just doesn't work so well when written...
Re:Ahhhhh Best Buy (Score:5, Funny)
My favorite computer retail sales question (Score:4, Funny)
Re:re (Score:5, Funny)
Q: What's the difference between a computer salesman and a used car salesman?
A: The used car salesman knows when he's lying to you.
Re:Apple (Score:5, Funny)
Re:A geek's favorite past time (Score:4, Funny)
Setting screensaver passwords on the Windows 98 machines on display (easy to get around if you're quick after the machine reboots, but of course the staff don't know that.)
Adding a restart command to the startup folder on one machine. We figured the constant cycle of reboots would be good for a few giggles. We had no idea it would still be going 2 months later!! Cracked us up every time we walked past that shop.
Hefting the full MCSE training guide (4 books, around £160) to have a look. Replying to the spotty 16yr old who asked "Can I help you with that?" with a condescending look and the words "No, I really don't think you can.".
Spotting their webcam demonstration on 2 PC's at the back of the store, and realizing that the webcam was sat on the monitor of one, but actually plugged into the other... no self respecting geek could walk past that without asking for a demonstration
While working for a local computer shop, we heard a PC World was opening just around the corner. We had a quick scout around on their opening day then had a merry 4 hours handing out flyers to their customers, beating every single one of their opening offers
But by far my favourite was one day I was working in the shop and got a call from a lady who already had one of our computers (and of course knew our quality of support first hand). Her friend was in PC World, ready to buy a computer but she had insisted that her friend speak to us first. Now her friend already had a price from PC world and a computer in front of her, but needless to say she'd been told complete nonsense by the sales staff. I told her a few things to check before parting with any money & she soon had the sales assistant struggling for excuses. I then spent a minute finding out what she actually wanted & gave her a quote over the phone, beating their price by a good couple of hundred pounds and with more features to boot.
The icing on the cake - she placed the order right there & then, giving me her credit card details over the phone while standing right in front of PC World's sales assistant.
Happy, happy days
Myx
Yes, thats what I'd like. (Score:3, Funny)
No, I think I'd rather rub my head with a cheese grater while chewing on aluminum foil.
Re:Apple (Score:3, Funny)