Verizon's Aggressive New Spam Filter Causing Problems 311
aviancarrier writes "Verizon DSL has turned on a very aggressive spam filter that is blocking lots of long-time legitimate emails. Emails get bounced with an error: 'XX@verizon.net: host relay.verizon.net[206.46.232.11] said: 550 Email from your Email Service Provider is currently blocked by Verizon Online's anti-spam system. The email "sender" or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block.' That whitelist web page lets you request one address at a time to be whitelisted with no guarantee for their response time to process it. I have tested multiple email sources and only one got through. As a VZ customer, I just spent 28 minutes on a call to tech support, eventually got a supervisor who knows nothing about the new spam feature, and would only agree to email a manager who doesn't work weekends about it. I warned her that VZ has a public relations problem but she was too clueless to understand." Many users have submitted this problem so it seems to be a pretty far reaching problem. There is also a discussion going on over at Google about this problem.
Re:28 minutes? (Score:5, Informative)
Re:There seems to be some mixup... (Score:1, Informative)
Re:Messages in bottles. (Score:5, Informative)
Are you in the right? (Score:5, Informative)
More and more ISPs are starting to implement the same compliance checks. Would any of these reject your system's mail? Several of our customers had misconfigured outbound servers and we helped them fix their systems. We were only early adopters, though; if we hadn't caught the problem then a major ISP or five would have started rejecting their email without being so helpful.
Maybe VZ is in the right this time. Are you sure they're not?
Re:There seems to be some mixup... (Score:1, Informative)
but yeah, Verizon's anti-spam feature is broken. i logged on to my account with their web tool, and i disabled their spam block feature. but when i check my e-mail through their webmail interface, i see a bunch of unread mail in the spam folder. of course, it was all spam.. but still.
Re:There seems to be some mixup... (Score:4, Informative)
Re:There seems to be some mixup... (Score:2, Informative)
The issue (from our domain at least), has apparently resolved itself as of about 7AM EST, 2 hours prior to me filling in the boxes.
Re:looks good: wish AT&T would learn from Veri (Score:3, Informative)
Re:There seems to be some mixup... (Score:2, Informative)
So they have been evil again, wow, i'm shocked truely shocked.
enjoy
Re:There seems to be some mixup... (Score:1, Informative)
Re:There seems to be some mixup... (Score:5, Informative)
I called Verizon about it in January after I realized it was happening. I suspected it had been going on since I got my DSL service, but at the time just assumed that I had been unsubscribed from all of my school's listservs (because of some crazy mix up regarding my academic year, my switch from an undergrad to a law student, etc. Don't ask...). Verizon opened an Operation Control Services (OSC) ticket to look into the matter. After four months of investigating, dozens of calls, hours of talking to tech no-support, and five OSC tickets later, the matter still is not resolved.
During the time we were diagnosing the problem, OSC asked for the error code that my university received whenever it tried to forward messages. My college's IT department told me that they received an error 450 for every message: "Deferred: 450 Requested mail action not taken-Try later:sv11pub.verizon.net (from relay.verizon.net [206.46.232.11])." According to OSC, this meant that the Verizon mail server could not verify that the listserv messages being forwarded actually originated from the listserver domain. Given my school's list server set up, this makes perfect sense; users on the listserv may send an email to the server's listening account, which takes messages and creates a new message to blast the original message to all the listserv's recipients. The intermediate listening account seemed to be a legitimate way to relay messages to recipients.
Apparently, that didn't fly with the Verizon servers. OSC engineers thoroughly explained the problem in my account's notes, "Sender cannot be verified, which is the cause of their mail issue. NOTE: 451
But this is not the only problem at Verizon. One month ago, they had to suspend their entire "Block Senders" database because it got so large that the Verizon server couldn't process the messages through it. As I understand it, the database caused a number of hiccups, blocking hundreds of legitimate messages and letting through as many or more spam messages. To this day, Verizon has not reintstated users' "block senders" email option.
This is not to mention the fact that Verizon is notorious for not following up with its customers. Over the four months that I tried to get a resolution, only once did I ever receive a call from a member of the supervisor escalation group, informing me of any "progress." In an effort to keep myself in the loop, I would call the verizon tech no-support department, only to find that that my OSC ticket had been closed without notice and without resolu
Re:looks good: wish AT&T would learn from Veri (Score:3, Informative)
Imagine the impact to email in general if EVERY ISP and company use such a bonehead system. Everytime you sent email to a new person (customer / client,) you would have to *find*, then fill out some bizzaro web form. MAYBE in a week or so you will finally be able to send your email. Exactly how does this help things???
VOL's problem is that the group running their email service is a bunch of totally incompetant BOFH a-holes. Instead of deploying well known and effective anti-spam solutions, they are just blacklisting up a storm, and utilizing broken home-grown "sender verification" systems. Meanwhile, the spew of filth from VOL's own network continues to infest the rest of the internet unabated.
VOL's problem with unreliable email service is VERY VERY well known to its customers - check the internal Verizon newsgroups. VOL's customers continue to complain constantly, as they have for nearly 2 years now, about missing or delayed email - but nobody at VOL is listening (or cares.)
Pesky Supervisors! (Score:3, Informative)
I've spent a fair amount of time tracking down the error that you're looking at. Its primarily caused by 2 things. Your server sends Verizon spam or its misconfigured.
1. Your server is a known open relay or has otherwise been responsible for sending spam to the Verizon network.
2. Your server is misconfigured. An improperly configured webserver will cause this problem every time. VOL, when receiving an email from a web server, attempts to check the validity and credentials of the sender on the originating SMTP server. If your server fails to respond with an appropriate timeframe or responds incorrectly, your server will be immediately placed on the "black list"
I'd like to note that Verizon has had this (exact same) anti-spam procedure in place for almost a year and a half. I'm still going to say this is "much ado about nothing".
Unfortunately, I probably shouldn't attach my name to this one. I'll post this AC and see if anyone cares to mod up the reason why you're receiving this error.
AC