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Super-ATMs Being Rolled Out 270

News.com has an article up looking at something I find interesting and somewhat confusing. The Vcom ATM is an attempt to make people's lives more convenient by adding unexpected functionality to the standard Teller Machine. Besides dispensing cash, new ATMs can fulfull the roles of PayPal (by sending money to people), bank (by cashing checks on the spot), and cellphone store (by selling Verizon services). From the article: "The Circle K and Exxon Mobil machines are far more basic than 7-Eleven's Vcoms, which have been called overengineered. Several dozen customers polled informally outside a 7-Eleven in Winter Springs, Fla., recently said that they had never used the Vcom inside, and one woman who said she did use it once to withdraw cash complained that it was 'confusing' and 'complicated,' and added that she would not use it again. 'There were just too many steps,' said the woman, Peggy Baker, who teaches French in Winter Springs. 'And the $1.75 transaction fee was too much--it was painful.' She said she was not interested in the other Vcom features, which require users to enroll and enter a Social Security number on a touch screen."
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Super-ATMs Being Rolled Out

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  • MacDonalds (Score:5, Insightful)

    by Toby The Economist ( 811138 ) on Sunday April 02, 2006 @07:41AM (#15045075)
    ATMs are the MacDonalds of the banking world.

    MacDonalds don't offer slow food.

    Making an ATM offer slow services is not a good move; they just won't be used, in exactly the same way that very few people would buy a burger from MacDonalds if it took twenty minutes to cook.

  • "too many steps"? (Score:1, Insightful)

    by Anonymous Coward on Sunday April 02, 2006 @07:46AM (#15045089)
    Get real - it requires one more step than using any other ATM - the first screen asks what you want to do, you touch atm, then it's exactly the same as any other ATM.

    And if $1.75 is too steep, then I need to move to Florida. I don't recall seeing anything below $1.50 lately at any ATM other than my bank.

  • by GreatBunzinni ( 642500 ) on Sunday April 02, 2006 @07:49AM (#15045096)
    I don't see how they can be considered "super-ATMs". I'm from Portugal, which isn't a tech superpower, and in here the regular ATMs offer that kind of service since the early 90s.
  • by Walzmyn ( 913748 ) on Sunday April 02, 2006 @08:03AM (#15045128)

    SS Number? I give that to no one unless they are paying into the system for me - ie. my boss. It ticks off a lot of doctors offices when that box is blank but when I ask 'em why they need to know it they just stare at me.

    I'd just as soon not have one at all, but I'm sure not pluging it into an ATM.

  • Security (Score:5, Insightful)

    by zaguar ( 881743 ) on Sunday April 02, 2006 @08:21AM (#15045168)
    I'm sorry, but I don't want to shop at my ATM. I want to do one thing - Deposit and withdraw money. I don't want a media center running on the latest and greatest OS - with the latest exploits included (free of charge)

    Mind you, that would be the only thing banks provide free these days.

  • by peter303 ( 12292 ) on Sunday April 02, 2006 @01:37PM (#15046117)
    With real estate going up so much every month, my bank decided to bypass mortgage brokers and give out instant mortgages via ATMs.

    When you key your pin in, your now see the third line "MORTGAGE ACCOUNT" below "CHECKING ACCOUNT" and "SAVINGS ACCOUNT". When you select MORTGAGE ACCOUNT, you can ask for an instant appraisal (linked to Zillow.com) and the day's mortgage rates. If you like what you see, then you can apply for an instant cash out mortgage and it appears in your account. Then you can do waht you want with the new cash.

    This new feature was activated April 1, 2006 according to the disclosure.

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