Alternatives to goMoxie

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

The Comarch Loyalty Marketing Platform is an innovative solution created to elevate customer loyalty and engagement through dynamic loyalty programs. Designed for businesses across various sectors, this platform enables organizations to cultivate stronger connections with their customers by leveraging data insights and automation. With the Comarch platform, companies can create targeted campaigns that resonate with individual preferences, fostering increased customer retention and brand allegiance. Key functionalities include marketing automation for efficient campaign management, pre-configured customer journeys that ensure smooth interactions, and advanced personalization tools that cater to unique customer behaviors. Furthermore, the platform uses AI-driven analytics to provide deep insights into customer trends. Additional features, such as fraud detection and customizable rewards systems, empower companies to deliver meaningful incentives that encourage repeat business. With 30 years of expertise in executing the most complex loyalty initiatives, Comarch supports some of the world’s most recognized brands, such as Auchan, BP, Carrefour, Heathrow Airport, JetBlue Airlines, Galeries Lafayette, and True Digital.

With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible. THE INFOBIP ADVANTAGE (1) Personalized omnichannel customer connections Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps. (2) Global reach, local presence Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices. (3) Full stack customer engagement Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.

LiveAgent is the best-rated and most highly reviewed help desk software for SMBs in 2024. LiveAgent boasts the fastest chat widget and is used by over 150M people worldwide. LiveAgent is a web-based, fully-featured live chat and helpdesk system. LiveAgent leverages the power and flexibility of a universal email, live chat, built in call center, and a robust customer portal. LiveAgent offers over 175+ useful features, including advanced automation features, rules and tags, as well as 195+ integrations. Join companies such as BMW, Yamaha, Huawei, and Oxford University to provide world-class customer services. No credit card needed. Start your 1-month free trial today.

Userlike is the leading software for customer messaging and support automation in Germany. The heart of this solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger and more. From here, all messages can be processed with professional features such as message templates, live translations and file sharing. Userlike has a powerful website messenger that companies can integrate into their website. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps. For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship. Self learning chatbots with GTP-4 integration, smart FAQ pages and dynamic contact forms can be integrated via Userlikes AI Automation Hub to automate your customer support. The software is developed and hosted in Germany, making Userlike a GDPR-compliant customer communication solution

Zoho SalesIQ is a customer engagement, live chat and analytics platform that combines all of the best features of Zoho SalesIQ. It unifies all your marketing, sales and customer support efforts, giving your customers a great experience and driving business growth. Get to know your prospects and start the right conversation with them. SalesIQ is optimized for B2B and B2C businesses, regardless of size. It features built-in audio calling, screen-sharing, visitor information, lead ID, a drag-and drop custom bot builder, and an AI-driven chatbot that automates customer engagement. It is trusted by more than 450,000 businesses, including giants such as Mahindra & Mahindra and Renault, IIFL. Suzuki, Zee5, Fluitec and Borner Corp., to serve their customers at all stages of the customer lifecycle. Our live chat software starts at $0 and scales with your business without burning any holes in your pocket.

LiveChat is the fastest and most efficient way to assist customers. LiveChat is a top-rated live chat and help desk software for businesses. It transforms teams into customer service superstars through its simple and intuitive applications. LiveChat offers a wide variety of add-on modules to support sales and marketing automation, as well as integrations with third party customer relationship management (CRM).

An eCommerce chatbot that lifts revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45% with Ochatbot. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot’s robust AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. No code, auto install AI platform. Ochatbot engages customers to providing product recommendations, overcoming sales obstacles, upselling and cross-selling, capturing abandoned cart, and answering support questions including order tracking. Ochatbots AI chatbot communicates through NLP conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights. Ochatbot also includes 9 conversion optimization tools such as Leadbot with over 80 templates, Offer Sliders, Exit Popups, live chat and more.

ZoomInfo Sales allows you to maximize productivity, increase pipeline and reach a revenue potential that you never imagined possible. Create an account universe based upon your Ideal Customer Profiles. Reach decision makers with the largest B2B database of 65M+ phone numbers and 150M+ verified email addresses. Track companies searching for solutions similar to yours on the internet to identify and reach prospects early in their buyer's journey. Find and connect with decision-makers from companies that visit your website. Analyze customer calls, emails, and meetings to drive process improvements that will impact your bottom line. With our native phone dialer, and email tool, you can create and execute multi-touch sales campaigns. ZoomInfo Chat is a data-driven chatbot tool that reduces the time it takes to close sales. To free up your internal staff, set real-time lead alerts and automate lead-qualifying communications.

User.com is a full-stack software for marketing automation. It allows you to communicate with customers and manage your relationships. User.com is one platform that offers many features. It provides you with robust tools for sales, marketing, and support. You can use the different features to communicate with your customers consistently across a variety channels such as email marketing, mobile push, SMS messaging and call centers. This will make every visitor happy. You can see every piece of data and measure it all with all activities organized in one place. This can be customized to show only the essential metrics you choose to make it easy to take action. Are you ready to try it? Register now for a free trial at User.com -

Meet Your New Customer Communications Platform A single platform that allows customers to communicate with you via any channel. You will enjoy closer collaboration, more efficient workflows, and happier customers. A central hub for all incoming messages allows you to collaborate more efficiently. You will be more accessible, flexible, and create better workflows using WhatsApp Business, Messenger Messenger, Livechat and Apple Business Chat. Platform Multichannel Inbox Analytics & Insights Channels & Features: WhatsApp Business API Social Messaging Outbound Messaging Livechat Chat widget Teams module Smart routing Call deflection Tag & label management User management Contact management

ActiveCampaign is the platform of choice for intelligent marketing automation. ActiveCampaign is trusted by customers in over 170 countries to power their personalized marketing, transactional email, and one-to-1 CRM interactions. ActiveCampaign has the highest customer satisfaction rating in Marketing Automation, E-Commerce Personalization and Landing Page Builders on G2.com. It is also one of a few software solutions that have over 10,000 positive reviews. ActiveCampaign was also named the Top Rated E-Mail Marketing Software by TrustRadius. ActiveCampaignoffers a free trial.

Support available 24/7. Customer expectations are changing. Live chat and co-browse can help you exceed them. Your agents can resolve complex customer support issues quickly and easily with co-browse and live chat. To increase conversion rates, reach out instantly and in real-time via web or mobile app. Our intelligent bots can answer common questions for your team instantly. With the power of live chat and co-browse, you can provide faster, more personalized assistance. Acquire's simple but powerful tools promote customer engagement and success.

Hippo is a complete tech suite that will help you improve your marketing efforts as well as customer experience. Hippo offers two offerings: - Conversational support allows you to provide top-of-the-line customer service with Chatbots that can address customers' questions and solve their problems 24 hours a day. Chatbots can help you solve complex problems and give you a personalized experience. Customers can also be reached via phone or audio/video call. Customer Engagement Automation helps you provide a great customer experience through all marketing aspects. You can broadcast messages or campaigns in a ma From one dashboard, Hippo allows you to provide proactive support to your customers across all channels and platforms. You can interact with customers on the channel they prefer and offer them a personalized, delightful experience.

We are psyched to announce the quirkiest penguin from the chatbot maker’s family… And drumroll 🥁 Ta-da! BotPenguin! BotPenguin ensures that you engage your customers and visitors anywhere, anytime with that awesome live chat, godly 60+ no-code integrations and a mighty unified inbox to access all chats. Build stronger customer relationships on every touch point with an omnichannel chatbot that can carry conversations in your brand’s voice. Supercharge the AI bot into an omniscient helper! By harnessing the magic of web scraping, URL sleuthing, and FAQ file uploads, along with the wisdom from past conversations. You can create an assistant that's not just smart but practically clairvoyant! These AI chatbots can provide conversational experience to your customers on WhatsApp, Facebook, Instagram, Telegram, Websites, or Mobile Apps.It is a virtual assistant trained on your data to generate leads like a pro, support your customers and schedule appointments at ease. Strike the right cord at right time with laser-focused marketing automation through drip & broadcasts and bulk message campaigns.

Chaport is multi-channel live chat and chatbot software for business, with premium quality and affordable price. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Chaport is convenient for everyone to use as it has applications for all platforms, be it iOS, Android, Web, Windows, or Mac. Among the most important features are auto-invitations that will help you engage visitors in the communication process, chatbots that will help you provide support 24/7 and get more qualified leads, and integrations with social networks and messengers that allow support specialists to answer questions from different channels in a single app. Chaport also provides self-service capabilities: you can create a knowledge base for your customers, add it to your website, and activate an FAQ bot to automatically suggest help articles directly in the chat widget. Other features include pre-chat form, custom fields, typing insights, saved replies, file sending, detailed visitor info, widget customization, group chats, reports, and even more. It is also possible to integrate Chaport with other apps via Zapier or API.

Our secure co-browsing service allows you to interact with customers and have an audio & visual conversation right from your website. It's never been easier to increase customer satisfaction. You can use co-browsing to show your customers how to navigate your website or app, make a purchase and help them fill out forms. Users don't need to install plugins or other software. We now offer Messaging, a new type for engagement, in conjunction with LivePerson. This allows Live Chat to be more flexible and takes Live Chat to the next level. We have integrated popular 3rd-party channels such as Twilio SMS and Facebook Messenger, Instagram, Twitter. WhatsApp, Apple Business Chat, and more. Agents can now receive these Messaging engagements directly within Dynamics 365!

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

Wyng is a leading Privacy-First Marketing Platform. Wyng is built on a privacy-by-design API and zero-party data API. It makes it easy for brands and enterprises to deliver customer experiences which are always relevant, welcome, and compliant. Wyng is used by more than 250 brands and businesses to build trusting relationships with their customers. Create your own custom interaction or choose from dozens Wyng templates to engage customers, collect data and build trust. More relevant, engaging experiences increase conversion, collect data, build loyalty and increase purchases. Create world-class experiences with your brand in minutes. Instantly personalize and gain insights using accurate, clear zero-party data. Consent-driven, zero-party data produces better results without privacy concerns. Wyng services will help you accelerate your team and use flexible enterprise-grade tools that can keep up with the pace of the market.

Customers are delighted by our ability to build cross-channel relationships and experience 50M transactions per month, 10M Bot interactions and 500M sites. We also have 15+ key social networks and 5 instant messengers. This unified digital engagement platform is CX first. Our mission is to make customers happy in every organization on the globe. 70 of the 100 most valuable brands in the world agree that SimplySocial is the key to creating amazing customer experiences. SimplySocial powers millions of conversations across all non-voice channels. This allows for superior customer service with full context across all channels. We are the pioneers in conversation management, thanks to machine learning and superior AI for both agents and customers. Simplify360 makes it easy to respond, reply, and publish messages on multiple messaging platforms such as WhatsApp, Line, Viber, Viber, Line, Viber, and SMS. Simplify360's conversation Cloud is your one-stop shop for all non-voice customer support.

maaiiconnect makes customer engagement simple. It is the only cloud-based platform that combines digital and telecom communications to enable businesses to deliver seamless customer experiences. Be truly multichannel. You can centralize channels such as WhatsApp Messenger, Facebook Messenger, WeChat and Facebook Messenger, SMS and Virtual Numbers, Video Conferencing and a Web Communications Widget to Live Chat and Web calls into one place. This includes all customer information, CRM, ticketing system and rich insights.

Monetate, an all-in one personalization solution, empowers companies to learn more about their customers and provide engaging experiences across all digital touchpoints. Monetate has been recognized in the industry as the #1 Personalization Provider to Top 1000 E-Retailers. Monetate has also been awarded 3 TrustRadius Top Rating Awards by our customers. Monetate's 14-year history of personalization has proven to be a reliable source of ROI. With the support of experts, proven playbooks and actionable insights, you can create and deliver memorable experiences. You can use patented technology to delight customers with personalized experiences that are impactful and personal. This includes sophisticated A/B testing and AI-driven personalization. Monetate offers business users an easy, WYSIWYG interface to create personalized experiences at their speed of thought.

Viafoura, a digital experience firm, helps brands engage their audiences with a suite engagement and personalization tools that maximize conversions from unknown to known users. We help brands build direct relationships with their audience, reducing their dependency on social media. Our suite of engagement solutions -- including real time conversations, custom polls and community chats, ratings and reviews, an on site community feed, personalized notifications, and alerts -- engages, converts and retains visitors directly on brand-owned and operated properties. Viafoura’s AI-powered, industry-leading content moderation solutions can be customized to meet the unique community guidelines of each customer. Customers can therefore scale and streamline their audience-engagement and community-building efforts while maintaining a civil, brand-safe environment.

Put customers in control of the conversation--improving self-service experiences, customer satisfaction scores, and operational efficiency. The Nuance AI-powered digital messaging and enterprise messaging solutions combine to improve cross-channel customer interactions and speed up resolution times. This will allow you to deliver the exceptional experiences your customers demand. Put customers in control of the conversation--improving self-service experiences, customer satisfaction scores, and operational efficiency. The Nuance AI-powered digital messaging and enterprise messaging solutions combine to improve cross-channel customer interactions and speed up resolution times. This will allow you to deliver the exceptional experiences your customers demand. Put customers in control of the conversation--improving self-service experiences, customer satisfaction scores, and operational efficiency.

Get exceptional results with 95% open rate and 40% reply rate. For better results, send personalized, 2-way interactions to every message. Radiance platform was built for ecommerce. Integrating with your ecommerce platform allows you to set up personalized marketing notifications such as order status, delivery status, reorders, upsells, abandoned cart, and more. Your customers can place orders via SMS and FB Messenger with our revolutionary conversational checkout functionality. Radiance Conversation Builder allows you to create rich interactive conversations that engage customers, guide them in their interactions and build a relationship. You can either use one of our existing conversation templates, or create your own.

Send personalized messages, create automated workflows, support customers via SMS, website banners and live chat and more. Connect user data to services such as PostHog Segment, Twilio, Make, RudderStack and Stripe. Our APIs and SDKs allow you to track events and attributes wherever your customers may be. View the journey of your users and their attributes. Create dynamic segments based upon their attributes, campaigns they have performed or not performed, and much more. Put your engagements on autopilot. Trigger dynamic workflows for targeted customer engagement during onboarding, activation and retention. Segmentation allows you to automatically group your customers by their attributes, actions, and events. Send targeted campaigns to Segments, or use them to trigger workflows and campaigns dynamically across email, SMS and push notifications.

One Platform, Countless Customer Solutions. TABLE offers all-in-one, 24/7 customer service. It can be used whenever, where, or how the customer needs. Everything is done in one interface. The customer will have instant access to all your products and services, from the first click to the fiftieth order. TABLE will keep track of everything you need about them. Smart for your company, unforgettable for your customers. TABLE provides the best customer experience throughout the entire journey. Our marketing and sales campaigns are more aligned than ever before! Chart Your Customer Journey with Confidence TABLE connects with your company to create a seamless journey for customers. You'll be able to help your customers every step. {Enable All-in-One Customer Service TABLE is so much more than chat.|All-in-One Customer Service TABLE can do so much more than just chat.} TABLE can automate customer-specific actions, such as payments and appointments. Your experts can also interact with customers via voice and video calls.

Heyday's Conversational AI platform is for retailers. It combines the power and human touch of AI to deliver 5-star customer experiences. An online sales assistant that never sleeps can capture, engage, and convert leads. Heyday personalizes your website's customer experiences by connecting to your product catalogue to provide tailored search results and recommendations. Your associates are only contacted when customers are ready for purchase. AI powers Heyday to create the ultimate personal shopper experience. Are you overwhelmed by repetitive customer service inquiries? Heyday's powerful Conversational Ai technology eliminates repetitive customer service requests and saves your team time. This allows them to focus on customer conversations with higher value and our chatbot takes care the rest.

Khoros allows you to connect with your customers right from the moment that you make your first offer, through the moment of sale and beyond. We are here to help you stay connected with your customers via any channel. We have built an AI-powered digital engagement platform that you can trust, regardless of your greatest success or worst crisis. Khoros offers enterprise workflows that can handle high volumes, complex deployments, brand protection, and security needs for the top brands. All this is backed up by an award-winning service team that is committed to your success. We are more than just a technology vendor. Khoros' award winning services, coaching, and industry knowledge make us the perfect partner for your long-term success.

Real-time video communication. Instant, presence-based click to-chat features allow you to engage customers and coworkers. For fast and efficient web communication, use predictive typing and auto-corrections. You can trigger high-definition secure audio and video calls via your website or app. Web-based video conferences can be set up. Your digital customer relationship will benefit from a human touch. You can collaborate visually in real time - share documents, files, your screen, and share your vision using your smartphone camera or your wearable device. Apizee solutions can be used on smartphones, tablets, laptops, and wearables. Your customers and partners will enjoy a multi-channel experience. WebRTC technology can be used to provide a 100% web-based, plugin-free communication experience on all major Internet browsers. Video communication has never been easier!

Yellow.ai is the enterprise-grade Conversational AI platform that unlocks business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, Domino’s, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code platform. The company has raised more than $102M from blue-chip investors and has offices across six countries.

With 24/7 coverage, you can instantly grow, retain, or engage your customer base. It is fully automated so that you can focus on what really matters. True Lark (formerly FrontdeskAI), offers an AI assistant named Sasha. Sasha can respond to missed calls via text and provide quick, compassionate responses 24/7. It's all fully automated so you don’t even have to lift one finger. Technology should match your business model, not vice versa. You have the freedom to organize your business in your own way. Sasha manages your website and can help you answer questions, book classes, appointments, or connect with new clients. Matching clients with the right pricing option, service and voice in your brand's voice will increase revenue and retention.

Bluebarry is a webshop conversion tool designed for ecommerce businesses that want to increase their webshop conversions. It streamlines the shopping experience, and guides customers to the products they need. You can use powerful features to enhance your online store's back-end as well as the customer-facing aspect. - Product Data Integration: Upload product feeds easily or integrate directly with CMS to ensure accurate and up-to date product data. - Product Data Enhancement: Automatically enrich your product listings with detailed specifications, enriched descriptions, and optimized categories to provide a more engaging, informative shopping experience. - AI-Driven Question and Answer Generation: Use AI to generate dynamic answers and questions that anticipate customer needs, and address common inquiries. This makes it easier for the customer to find what they are looking for. - Front-End Advisor Customizable: Personalize the interface

ContactPigeon, an all-in-one eCommerce marketing platform, helps businesses engage, nurture, and convert website visitors to customers via an omnichannel approach. The platform provides proven eCommerce automations, list segmentation, contact management, easy drag-and-drop email campaign generator, and all the tools that an enterprise needs to massively scale across multiple channels (emails, web, SMS, and push notifications). ContactPigeon serves more than 250 enterprises in the US and Europe. ContactPigeon has been featured in the past by Fortune, smartinsights.com and smallbizdaily.com.

Data-driven decisions can optimize your customer journey. If they are focused on what is important, serious eCommerce players can become customer-centric. Omniconvert is a growth tool for serious eCommerce businesses looking to be customer-centric. Talent is what lies behind data. This has been our experience for many years. Omniconvert has helped global eCommerce businesses become customer-centric by using advanced segmentation algorithms and AB testing, web personalization and web surveys. We have delved into data, identified barriers, Xray tech-wise, gained insights, hypothesized and monitored conversions.

Automate common questions, eliminate manual tasks such as routing and triage, save agents time, and all this within your existing CX stack. Customers will be delighted by self-service solutions to common questions. Agents can also be empowered to achieve smarter outcomes without the need for a human touch. Cohere is more than chatbots. It acts as an automation layer throughout your entire CX lifecycle, automating repetitive, manual tasks so your agents can do the things they love. Automate repetitive questions using the content you already own. Reduce handling times by avoiding unnecessary transfers. You can visually guide customers via chat or phone. An AI copilot for agents will speed up your interactions. Find out what is causing slowdowns in your agents and fix it. Cohere's AI platform works immediately, unlike other solutions that require weeks of training and proactive maintenance. It also doesn't require manual labeling. Instead, it learns from interactions and continues to work over time.

InTheChat, a cloud-based digital customer service platform for enterprises, is cloud-based. InTheChat is trusted by leading brands like JPMorganChase and Mayo Clinic. It allows companies to connect with their customers via SMS, chat, email, instant messaging and chatbots. It also offers enterprise-level tools like performance reports, secure authentication and text analytics as well as skills-based routing.

Rheobot offers live and automated solutions to customer engagement, lead conversion, and customer management on websites and social media platforms.

Are you maintaining a positive customer experience? Get Qonvo free and grow your business one conversation at time. Chat with your customers via WebChat SMS, Messaging Apps and Social Media. All customer conversations can be managed in one place. Qonvo is a multi-channel messaging app that was created with your customers in the mind. Qonvo allows your team to reply to customers in any way they choose. It's as simple as texting your family and friends. Qonvo gives your team the visibility, collaboration, and analytics tools they need to respond quickly to customer inquiries. Watch the magic happen when you give your customers what they want, when they need it. You can efficiently manage conversations in your company's general emails and messaging channels. To prioritize their work, your team can use annotations, conversation tags, and assignments.

B2Chat, a Web App software, allows businesses to provide faster and more efficient customer service via chat. You can quickly respond to customers, using the number of agents you need, and from the same location. B2Chats allows you to connect chats from Facebook Messenger, Instagram Messenger, LiveChat Telegram, and WhatsApp. Don't miss the opportunity to turn every conversation into a sale. You can redirect your communication channels and reply to all customers from one place. Pre-determined messages will improve your response time so that neither your team or your customers waste a minute. You can export advanced reports about your team's performance and review statistics to help you make better business decisions.

Leaders in WhatsApp customer service. Sparkcentral is a platform that enables innovative brands to improve customer service and efficiency. Our product roadmap is focused upon being the leader in advanced customer service solutions for WhatsApp and other asynchronous messaging platforms. Customer service SaaS platform for enterprises. Sparkcentral lets you manage all your asynchronous messages channels with virtual and human customer service agents. Sparkcentral offers a single workflow and a user interface that is easy to use for your customer service team. Global brands who launch WhatsApp use Sparkcentral as their preferred platform. Sparkcentral is a leader in the industry, revolutionizing how enterprises engage customers. Sparkcentral's goal is to create and enable exceptional customer experiences. We do this by completely reinventing enterprise customer service software.

Conversational Customer Engagement powered with AI CX channels that are automated and agent-assisted. Self-service has been shown to reduce customer contact by upto 50%, increase engagement, and improve customer satisfaction. Synthetix's intuitive AI-powered FAQ self service software is a quick, efficient and convenient way for customers to find answers and navigate FAQ content. Customers can type naturally-worded questions and save valuable resources from your customer support team. A Synthetix FAQ Chatbot (or Virtual Agent) is the new paradigm in customer engagement. It can help customers find answers and generate new revenue, as well as answer their questions. Our AI-powered chatbot technology does not wait for customers to contact us. It provides help and assistance right from the moment they interact.

Open-source Airy lets you create your own conversational platform, from Conversational AI assistants to customer services experiences. Airy Core is an open-source, fully-featured conversational platform that is ready for production. Airy can process conversational data coming from many sources. Airy's infrastructure is built on Apache Kafka. It can process large amounts of messages and conversations simultaneously and stream relevant conversational data wherever you need it. Connect anything, from our free open-source chat plugin to Facebook Messenger and Google's Business messages to your Airy Core. Apache Kafka is used to process webhook data coming in from different sources. We analyze the data and transform it into source-independent contacts and conversations, as well as messages.

The speed of productivity increases when advanced AI chatbots are paired with live agents. You can put smarter chatbots to work for your company. It can be difficult to discern the reality from the hype surrounding AI chatbots. Demos of conversational bots are plentiful, but replicating them for your business requires a lot of data scientists and scripted answers. No. Our web chatbots were built for conversation from the beginning. Genesys DX uses patented Natural Language Understanding to allow customers to have real conversations wherever and whenever they want. Our online AI chat gives you full visibility into how technology analyzes input to reach resolutions so you can tweak and optimize. Customers are often disappointed by the inconsistent and poorly managed digital channels. Genesys DX provides consistent AI-powered experiences through automated chat, email and social media.

Higher conversions Interactive chats are more likely for customers to interact with your website. Delight Customers Use interactive question templates, gifs, and native language to delight your customers. You are always available 24x7 Even if all your sales reps are on vacation or asleep, you can still collect leads. Don't let your business go to sleep. Purchases at a Discount Engage each visitor to make every dollar of your advertising dollars count. Bot does not require human interaction.

Automating communications can convert visitors into customers. Automate the process and let the bots engage customers with context-based messages. Self-service is a way to empower customers. KB tutorials, step by step guides, advisory bots, and real-time chat can reduce customer service costs. Every visitor should be a repeat customer. Engage bots, knowledge base, chat on-demand, and knowledge base create a great customer experience. You can quickly resolve customer issues with full-featured task managing. Your team will find everything easily and keep it organized. Real collaboration in real-time. Automate interactions with your website visitors. Your website visitors can access on-demand content. Promote your product via targeted engagements. Inform website visitors about your products and services. Your clients can benefit from content management services. Your client's lead generation is enhanced. Improve conversion rate via targeted engagements.

Live chat allows you to collect customer data and make connections in real-time. Our live chat, engagement, and customer management solutions allow you to control all your online conversations. Keep track of visitors' first party data and analyze interactions using reporting, queueing, and workflows. Natural language understanding chatbots can be deployed to intelligently greet visitors, answer questions, triage leads and create tickets. They can also capture custom data and automate back-end processes like order status lookup and appointment setting. Your customers can communicate directly with you via messaging, regardless of where they are located. Customers can reach you via web messaging, WhatsApp Messenger, Facebook Messenger, Twitter and text messaging. Your website can enable scheduled or immediate calls to extend your customer reach. Agents can use the Velaro console to take chats or phone calls.

Use ready-made guides that are based on AI models and advanced research to guide your customers through the product selection process. Predefined questions that mimic a human-like conversation with your customers. This is exactly what they would experience in a brick and mortar store. Better than filters, and more engaging than chatbots. All parameters are standardized and translated. Key features are enhanced with additional information to assist customers. Access clean, integrated data instantly from manufacturers and shift your focus away from data management towards growing your business. Beacon allows you to examine your customers' digital footprints. It digs deep into customer insights to uncover patterns in decision-making across any product category. It then creates a guidance flow which optimizes the customer journey, from inquiry to purchase.

Cues.ai allows you to personalize your website by identifying clear paths through your content. It is tailored to your target audiences.

Create an AI chatbot to increase your ROI and automate customer support by 80% in just 2 months. Create intelligent virtual assistants for your websites and facebook pages. Automate your chat and provide real-time assistant to attract customers. Chatbot allows you to engage customers with your brands. It also helps you build relationships with customers by providing personalized and interactive content. Asking contextual questions can help your customers generate qualified leads. Messanger chatbots allow you to reach your prospects 10x faster. Botsify allows you to create multiple chatbots at once and use them for different tasks. This is a great way to handle multiple tasks at once. Botsify chatbot is able to handle all types of customer support. Virtual interaction with customers is made easier by automating conversations with multiple features.