Track.co Reviews

Understanding how customers interact with your company is key to success. This allows you to quickly respond and adapt to their needs. Perch is the best tool for Customer Experience (CX), leaders and their coworkers across the enterprise to see the forest from the trees in order to increase market share, improve customer journey and increase market share. You can track key trends, virtual and human agent performance, customer behavior metrics, and other customer behavior metrics to pro-actively make changes to lower your customer acquisition cost (CAC), and increase customer lifetime worth (LTV). Answer your questions quickly and easily to help you understand what's happening, why it's happening and what to do. To increase conversion and retention, improve the customer journey and manage operations to improve agent productivity and customer satisfaction. Budget allocation for marketing campaigns and lead sources should be determined. To optimize contact rates, determine how to adjust your contact strategy by channel.

Gartner has recognized Alterna CX as one of the top 3% CX software vendors worldwide. Our AI-based solution simplifies, simplifies and organizes all the increasingly complex CX signals generated via customer interactions, such as surveys, complaints, social and online conversations, and other communications. Alterna CX provides an AI-based solution that simplifies, organizes, and streamlines all the increasingly complex CX signals generated via customer interactions, such as surveys, complaints, social media and digital conversations. Our machine learning technology tracks and organizes the data and alerts customers to potential problems, opportunities, or issues that should be monitored by customer service professionals. Our technology is user-friendly and reduces the amount of screening and sorting work. It also flags the factors that are most important for customer satisfaction and loyalty.