Alternatives to Qualtrics XM for Customer Experience

Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems. SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES. SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.

Software for enterprise survey in 150 countries. You can conduct insightful surveys and get actionable feedback. Monitor employee experience (EX), customer experience (CX), and engagement. Close the loop using shareable reports, dashboards and alerts. The first step is collecting data. The real value lies within the efficiency of reporting. We provide real-time reporting to help you spot trends sooner and gain deep insight into your organization to improve processes. Once you have completed your report, share it with others. You can create different share links with different filters depending on what you want viewers see based on your operational data, hierarchy, and organization. Integrate with Slack and Zendesk API, CRM, CRM, and more. Unlimited users, works in 49 languages. L'Oreal and Toyota are some of the clients. Allegiance Bank, Sony and the Government of Canada are others.

LiveAgent is the best-rated and most highly reviewed help desk software for SMBs in 2024. LiveAgent boasts the fastest chat widget and is used by over 150M people worldwide. LiveAgent is a web-based, fully-featured live chat and helpdesk system. LiveAgent leverages the power and flexibility of a universal email, live chat, built in call center, and a robust customer portal. LiveAgent offers over 175+ useful features, including advanced automation features, rules and tags, as well as 195+ integrations. Join companies such as BMW, Yamaha, Huawei, and Oxford University to provide world-class customer services. No credit card needed. Start your 1-month free trial today.

Founded in 2008 by a trio of customer support experts, TeamSupport has built its ticketing and live chat platform on the belief that customers are the lifeblood of every business. Over the last two decades, we’ve grown alongside our customers, delivering new and innovative solutions that help them streamline their operations, work more efficiently, and most importantly, raise and maintain high levels of customer satisfaction. We’re constantly adding new AI and automation tools to help support agents spend less time managing repetitive tasks and more time building strong customer relationships that will allow their businesses to thrive well into the future.

Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback. Customer feedback can be incorporated into your business strategy within minutes, not weeks. Easily customize NPS, CSAT and CES survey templates in Delighted - Send surveys directly to customers via email, SMS text, in app, or link URL. - Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more - Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports. - Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference

Semeon helps you to understand and prioritize large-scale customer, employee, and marketplace feedback data from any source, including social, reviews, and CRM data. Our platform automatically extracts multi-word concepts relevant to your data, measures sentiment, and generates insightful dashboards. Semeon technology is available in more than 10 languages. Government entities, security and defense agencies, brands, and organizations around the globe rely on it to improve customer experience, citizens' lives, reduce operational costs, and drive growth.

ReviewInc is a leader in Business Reputation Management Services. ReviewInc's growing client base includes major international chains, brand-auto dealers, dental, medical and travel, leisure, property managers, retail stores, restaurants legal services, country club owners, and many more. ReviewInc is dedicated to educating business owners about the importance of customer reviews, and managing your online reputation.

Feedbackly is an all-in-one customer experience measurement and analytics platform. It allows you to automate the analysis and optimization of your entire Customer journey with behavioral targeting and intelligent automation. Feedbackly allows you to collect customer feedback from any channel, analyze it all, and then let smart integrations take care of your feedback. Feedbackly is the only CXM platform that allows you to measure Emotional Value Index (EVI®.) This gives insight into how customers' emotions affect revenue and churn throughout your customer journey. Our mission is to make companies happy. We ensure that our customers are happy. More than 95% of our customers remain with us. Feedbackly offers all the tools, methods and training necessary to attract and retain more customers with a better customer experience.

SurveyOL is professional, efficient, and simple. It provides cutting-edge feedback and communication technology that was once only available to large companies. You can choose from many question types, including multiple choice, image choice, dropdown, textbox, comment box, NPS, star rating, slider, grid, ranking, uploads and more. You can download more than 100 survey templates as a foundation for your custom surveys. SurveyOL allows you to choose from a variety of color themes and can be customized with different fonts and styles. Your response rate can be increased by sharing your surveys via the web, QR code and social media. Its robust analytical tools and real-time responses will allow you to meet your budget and timeline expectations. It is easy to export survey results to Excel Word, Word, PowerPoint, or PDF. SurveyOL allows you to make better decisions.

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Usersnap is right for you if want to: ✔️ Have a single platform for all product-related feedback to emerge new ideas ✔️ Capture issues with visuals and automate tech data to improve QA speed and cross-team communication ✔️ Make users feel engaged with the product by providing the easiest way to report issues and welcoming channels to share their voice ✔️ Allow PM, PO, and developers to build precise and user-centric solutions by connecting incoming feedback to product development workflows and tools ✔️ Quickly validate new features and monitor user satisfaction with micro surveys that yield higher response rates.

Software for User and Customer Feedback. Qualaroo Nudges™ allows you to survey your website visitors. Qualaroo makes it simple to survey specific users while they are looking at your brand, product, or service. Get actionable insights about your visitors based on their location on your site, their history of visits, and how much they have paid. You can choose from pre-made questions and templates, or create your own. For a more personal touch, customize Nudges with your company branding and colors. Because Qualaroo answers are instantaneous and provide context, they are 10x more valuable that email surveys. The responses to questions that you ask directly on your website or app are more valuable. You can pinpoint the exact time and target audience for your survey. Target customers based upon specific actions, behavior patterns, events and locations.

NPS Software for your business. Start collecting customer feedback by sending a simple Net Promoter Score® survey. Our automated survey platform will help increase response rates, collect actionable customer feedback, and maximize business growth. Multiple campaigns can be run to survey different audiences based on predefined schedules or events that were triggered in another application. You can combine email and in-app templates to reach customers on the channels that are most likely to respond to your surveys. You can personalize the survey templates' design and language and create a follow-up question that is based on the feedback. You can increase your response rate by using your domain and A/B testing subject lines. Also, have your audience verified for deliverability. Keep track of all the surveys sent to your audience. Workflows allow you to automate different processes and create unique scenarios.

SPLICE Software supports businesses in creating engaging, effective communication programs that seamlessly integrate with existing workflows. SPLICE's patent-pending Dialog Suite™, which manages all customer opt-ins, ensures that all communications are legal compliant. SPLICE's automated communication can improve efficiency in any use case, and can be used for both inbound and external messaging. You can also see the impact quality communication can have on your business with our award-winning analytics tools.

QUESTIONSTAR is a powerful tool for conducting online surveys. It is easy to create professional surveys at any level of complexity and to analyze the data collected online. Correlations, crosstabs, regression analysis, t-tests, etc. The tool can be used online. QUESTIONSTAR eliminates the need for additional analysis software in most cases. All professional functions are included in all tariffs. All paid plans allow for flexible customization of questionnaires and white-label survey designs. MS Office allows you to export and edit results of analyses, tables, and graphs. Free version available.

Canvs AI is an insight platform that transforms open-ended texts from surveys, social media and transcripts into conversational intelligence. It can also be used to analyze product reviews and other information such as product reviews and product reviews. Canvs is used worldwide by some of the most respected brands, research agencies, media and entertainment companies to speed up time-to-insights and deepen understanding of audience. It also reduces the cost of analysis. Automate the analysis and interpretation of open-ended text to quickly uncover consumer insights with deep emotional context and high analytical confidence. Canvs' intuitive and easy-to-use insights portal allows you to quickly explore, filter and compare your findings. You can also generate stunning data visualizations. Automate the coding of attribute, recall, and awareness questions. Quickly identify and categorize sentiments and emotions associated with respondents and responses.

Customer feedback can help you optimize your digital channels. To improve customer experience, collect real-time feedback from all your digital channels. Digital customer feedback can help you understand the "why" behind data. Ask your customers the right questions at the right time in their customer journey to help them make informed decisions. Get real-time feedback from your users to improve your website. Eliminate assumptions to get the real insight you need from your website visitors. You can improve your website's conversion rate by knowing what works and what doesn't. Get in-app feedback to help improve your mobile app experience. You can integrate feedback seamlessly into your app to target users at a particular moment in their user journey. Find out what you can do to earn 5-star app store ratings. Get data that goes far beyond click-through and open rates. Learn what users think about the content you send and use their feedback for improvement.

CustomerGauge helps B2B businesses leverage customer feedback and behaviors to align business initiatives and improve account retention. It also helps increase revenue growth through up-sells and cross-sells. CustomerGauge Account Experience™, a platform that allows B2B companies monitor account engagement and collect feedback from key stakeholders. It also allows them to segment real-time results into custom dashboards and map feedback to changes to NPS score and revenue. Users can track engagement through custom and native integrations. This includes how often key stakeholders answer customer survey questions, submit support tickets and open marketing emails. The CustomerGauge Account Expert™ platform also has the ability to set KPI targets to close the feedback loop, identify accounts at high risk of churning and forecast the revenue impact from changes in NPS score. Get a demo today.

Unified customer feedback analytics for some of the fastest-growing companies in the world. Chattermill gives you an advantage by aggregating, measuring, and analysing all customer feedback in real-time. With a simple, collaborative platform, you can bring all customer feedback and interactions into one place. You can use AI-based sentiment and theme AI to understand how customers feel about your product. To instantly determine what is driving customer experience, filter and interpret the data. To accurately predict and identify opportunities to drive revenue, advocacy, and retention across every touchpoint, analyze customer feedback

Verint Digital Feedback enables you to leverage Voice of your Customer to make faster and smarter business decisions. How? You can give your customers a voice within their Customer Experience (CX), on their terms. You can capture rich context about their feedback and then apply advanced analytics to take targeted and real-time action. The result is an improvement in the consistency and quality your CX, which has a measurable impact on your business. Verint Digital feedback has been a leader in the CX market for more than a decade. It is trusted by hundreds of leading companies around the world to turn Voice of Customer (VOC) into competitive advantage. Behind our iconic [+] feedback tab that empowers your customers to let you know what's on their minds, our enterprise Software-as-a-Service solution provides you the context and the tools you need to take immediate action on what your customers want you to know.

Your customers deserve a better experience. Zoho CRM Plus, a unified customer experience platform, helps you deliver exceptional customer experiences to all stages of a customer's lifecycle. It also converts them into brand advocates. Engage customers through multiple channels at every stage of their lifecycle. You will always be notified of the latest developments through different media. You can manage conversations with multiple teams from one thread. A better customer experience starts with aligning all your departments and making sure customers are at the heart of everything they do. Zoho CRM Plus unifies all your support, sales, marketing and sales teams and gives them the toolset to do this. Zia, Zoho’s AI-based voice assistant, allows you to collaborate intelligently across your teams. You can use Zia to predict business trends, suggest the best time to reach a customer, find ticket sentiments, and provide intelligent business dashboards.

Voxco Research is an online platform that allows professional market researchers to create and distribute surveys. It's cloud-based and provides scripting and design capabilities. Voxco survey software has been trusted by Global Brands, Top 50 MMR firms and Universities in 40+ countries for 50Mn+ surveys. Voxco Research offers market researchers and businesses the tools they need to collect and manage survey responses. Voxco Research offers a comprehensive web survey design tool that allows users create custom surveys with advanced capabilities and features. Businesses can invite respondents to complete surveys by sending personalized messages through multiple channels.

Cause-and-effect insights can be a powerful tool when it comes to creating positive experiences. Business decision-making can become a guessing match without knowing which actions will produce real benefits. It is a waste of time and resources to rely on simple correlations or incomplete data. Verint Predictive Modeling can help. This innovative suite can deliver a 360 degree view of customer and employees experiences by measuring them at a variety touchpoints, and predicting how to improve them. With this information, you can make more informed decisions and improve your revenue, loyalty, retention and competitive advantage.

Companies from many industries can use zenloop to collect, group, and analyze customer feedback received through different channels. The experience management platform automatically generates tailored and individual strategies to retain customers who are satisfied and to win back churning ones after analysing the feedback. zenloop helps companies identify growth drivers and pitfalls in their customer journey and turn satisfied customers into brand advocates and minimize revenue loss from churning clients.

VirtlX, a SaaS solution that can be customized to support multi-industry business performance is available to all businesses. VirtlX provides a strong ROI and quantifiable deliverables & insight to help in decision-making towards a people-centric and successful business. A simple approach to employee and customer sentiment, as well as in-house training. Flexible commitment terms and cost-effective subscription model. To be successful in marketing, a company must understand customer engagement, feedback, experience, and loyalty patterns. VirtlX is a time-saving and cost-effective method that allows marketing personnel to gather these data points in real time and present this data in clear graphical formats. It has been proven that revenue growth is correlated with the Net Promoter Score (NPS), or Net Promoter Score (NPS). It is widely used by Fortune 500 companies as well as other organizations.

Your business needs predictable, profitable results. Your customers deserve highly personalized omnichannel experiences. Unify customer data and eliminate silos through an API and open architecture to enable intelligent omnichannel engagement. Rapidly aligns business goals with industry-specific customer engagement strategies crowdsourced by leading brands. True 1:1 customer personalization across all channels and devices for increased omnichannel engagement, retention, and loyalty. To scale 1:1 personalization and optimize business results, AI and predictive analytics are integrated with marketing execution. Cross-channel execution is simplified and marketing operations are streamlined to optimize the customer experience across all channels. You can communicate with your customers in a completely personalized way across all channels with optimized content for email and direct mail.

Experience.com, an enterprise experience management platform that is fully automated, can be used to manage social media. *Receive feedback at every moment of the customer journey. *Build the best CX and EX programs to drive behavior, analyze feedback data and win. *Deploy workflows or APIs to place experience data where it belongs in order to drive business results. Our Products Core platform - The Experience Management Platform +Campaigns (Surveys). +Reviews Management +Listings Management +Workforce Engage +Professional Profiles +Social Media Monitor Experience.com offers more information about our product offerings. *Pricing will be adjusted based on the company size and number of users. For more information, please contact our support and sales teams.

We have developed a system which understands and analyses customer opinions and NPS satisfaction survey in an intelligent and easy way. This allows for efficient and effective decision-making. We offer AI-based surveys and sentiment analyses of our open text question. We offer all major methodologies, such as NPS and CSAT. We are a 360-degree multichannel tool which can be accessed via tablets, Qrs or social media.

Real-time feedback from website visitors. Feedbackify is the fastest and easiest way to get feedback from website visitors. You can protect your brand by being the first person to find out about any problems on your website. Your visitors are your most valuable resource. Continuously listening is a way to measure and improve visitor satisfaction. You only need to sign up in 30 seconds and integrate in 5 minutes. Instant feedback with no registration is a huge advantage for your site visitors. It also leads to a significantly lower rate of feedback drop-out. Everything you need and nothing you don’t. We believe that conversations between customers and providers should be conducted in private to protect both your brand as well as your customer's privacy. Is it really worth your visitors leaving YOUR site to provide feedback about YOUR products or services? Feedbackify keeps your visitors on YOUR site.

While businesses know that experience is a competitive advantage, many aren't moving the needle. Revenue goes down, while customer scores go up. Why? Old, inefficient techniques such as monitoring apps and feedback collection can distract you from the important things. InMoment was created to change this. InMoment is introducing the Experience Improvement (XI), a movement that will transform the way your company approaches business initiatives. Businesses can use a unique combination of technology and human expertise to create profitable and effective programs that improve customer, employee and business experiences. Experiences are personal and emotional. They can be dynamic. It's the hardest part of your success. Find and prioritize the most important, emotional moments that will connect you with your most valuable customers and help you grow them.

One platform to collect, manage, and analyze feedback. Key Survey's professional survey software gives you the power and flexibility to centralize feedback collection and data across your entire organization. The user experience is seamless and controlled, which ensures that data is accurate, integrated, and can be used in an efficient way. Online survey tool for the entire enterprise. Closed-loop automation. Integrates seamlessly into existing systems. Key Survey is the industry's most powerful survey tool. It has years of experience in delivering high-powered customer satisfaction services. Advanced survey options allow you to create the best survey experience for your customers. This encourages participation and generates meaningful results for managers to analyse and take action on.

Medallia allows users to engage in thoughtful and systematic ways through targeted surveys that are both digital and traditional. Our easy-to-implement survey solutions will ensure that you are gathering relevant and actionable data to make measurable customer impacts. Medallia's AI technology uses machine-learning to analyze structured and unstructured customer survey data. It can uncover sentiment, predict behavior, identify commonalities, and recommend actions to improve customer experiences. Create the most effective surveys to improve customer journeys. You can quickly manage innovation and change in every aspect of your experience management program, from design to emails, questions, and translations. Medallia surveys enable you to

Luminoso transforms unstructured text data to business-critical insights. We empower organizations to interpret and act on the information people give us by using common-sense artificial intelligence. Luminoso requires little setup, maintenance or training. It also doesn't require any data input. Luminoso combines the world's best natural language understanding technology with a vast knowledgebase to learn words from context - just like humans - and accurately analyze text in minutes instead of months. Our software offers native support in more than a dozen languages so leaders can quickly explore data relationships, make sense out of feedback, and triage queries to drive value. Luminoso, a privately held company, is headquartered in Boston MA.

Allswers transforms opinions into business insights. Allswers is an experience-management platform. Real-world data is used to inform decisions. You can create surveys that add value to your company by increasing customer loyalty and measuring quality. We can help you create surveys that give you unique insight into the experiences of your most important customers. Solutions that measure your company's value processes. Automate customer interactions and gain insight into their behavior. Analyze the attributes, benefits, and values consumers associate with your brand. Boost productivity and employee engagement by managing your employees. To ensure that you meet all standards, monitor quality indicators. Management of experience helps you identify growth opportunities. Automate tasks and create automated workflows and integrations to gain valuable insights.

These responsive questionnaires are designed to deliver a personalized experience on desktop and mobile. Unstructured survey text provides customers with powerful feedback. Text Analysis Tool uses Artificial Intelligence to automatically analyze these feedbacks. This allows you to understand the most important points of the journey. Automated customer journey alerts via email or SMS will help you engage customers, employees, and managers and increase customer response times. Close the Loop Chat allows you to respond to customer satisfaction survey responses in real time. This feature allows the company and customer to interact through a chat on the platform. The customer also receives feedback via email as well as in a conversation.

Credit unions can create memorable member experiences by using Voice of Member feedback and an industry-specific analytics platform. Every stakeholder can see a complete view of all member experience metrics in one place. Real-time, across all channels, every day. MemberXP measures every member's experience at all touchpoints. We'll ask the right questions in order to identify the highs and lows of your individual member journeys, from joining the credit union to getting loans to using your mobile application. Do not limit yourself to one listening post or vendor. MemberXP allows you to collect feedback from members wherever and whenever they want it. Online, mobile, tablet, phone, and other platforms. Our proprietary analytics provide answers to credit union-specific questions because MemberXP was specifically designed for retail finance. MemberXP's tracking and alerts help you build loyalty.

involve.ai is a platform that uses no code to unify all fragmented customer data into an early warning dashboard. Scale quickly without the need for dozens of data analysts or CSMs. Unify all fragmented data to gain complete visibility of customers and scale your customer experience. You can get personalized recommendations for actions across the entire customer journey so you know which customers to prioritize each day and how to be proactive. Sentiment analysis provides accurate customer health information that can help you identify churn risks and upsell/cross-sell opportunities before they occur. Historical data analysis can be used to recommend Segmentation or Benchmarking in order to identify the leading indicators.

Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review. The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences.

Upzelo's loyalty and reward initiatives are designed to propel your business forward. Transform every transaction into a festive occasion with a tailor-made program that's quick and simple to deploy — no programming expertise required! If you need help, our support and migration teams are on standby to assist you at every turn. This is the ultimate loyalty application you'll ever require. With points programs, VIP tiers, and referral bonuses, it builds trust and rewards your customers for their involvement.

AskNicely is an innovative customer feedback platform that uses the Net Promoter Score (NPS) to measure and improve customer experience. AskNicely allows brands and businesses to collect feedback through one-touch surveys. The team can share real-time insights with them, as well as empower them to take immediate action based upon customer feedback. AskNicely integrates with many of the most popular tools that businesses use every day.

Know your customers. Salesforce has created customer experience management specifically for Salesforce. Place customers at the heart of your business. To get 360-degree views of customer experience, seamlessly connect feedback data and Salesforce data. Salesforce stores feedback data so it is always current and can be used to make changes. Respond quickly to time-sensitive feedback and make the organizational changes that are important. You can improve your customer experience in days and not months. GetFeedback makes it easy for Salesforce experts and novices alike to create a CX program that works. Trusted worldwide by more than 10,000 top brands

Managers need the right technology to manage their teams, do their jobs and solve daily challenges. Our integrated solutions will optimize your workforce management in real time. We offer the industry knowledge, training, technology, partnership, and partnership necessary to give your managers the tools they need for making better decisions. We provide the tools and expertise that managers need to make better decisions. Our platform uses smart technology to automate everything, from scheduling and planning to managing time and attendance. Our solutions give them the information they need in real time, from anywhere. They can do more with their staff and get the feedback they need. This will allow them to improve customer experiences while working smarter. The result? Your managers will improve your business.

Gartner has recognized Alterna CX as one of the top 3% CX software vendors worldwide. Our AI-based solution simplifies, simplifies and organizes all the increasingly complex CX signals generated via customer interactions, such as surveys, complaints, social and online conversations, and other communications. Alterna CX provides an AI-based solution that simplifies, organizes, and streamlines all the increasingly complex CX signals generated via customer interactions, such as surveys, complaints, social media and digital conversations. Our machine learning technology tracks and organizes the data and alerts customers to potential problems, opportunities, or issues that should be monitored by customer service professionals. Our technology is user-friendly and reduces the amount of screening and sorting work. It also flags the factors that are most important for customer satisfaction and loyalty.

SalesAgility, the creators and maintainers of SuiteCRM, is the award-winning Customer Relationship Management software. The application is fully scalable and enterprise-ready to meet any business size. The application can be customized to suit your current and future business processes. The best part is that the application is Open Source and free to all users. SalesAgility is excited to welcome SuiteCRM 8, the company's largest release since 2009. SuiteCRM 8 will bring fundamental changes to the UI as well as a new core framework.

SatisMeter can identify unhappy customers via email, mobile apps, and web. SatisMeter, a revolutionary multi-channel platform, improves customer retention through in-app feedback. It uses the Net Promoter System (NPS), Customer Effort Scores (CES), and CSAT. It is a must have tool for web and mobile app developers, growth hackers, marketers, and mobile app owners. The average response rate is up to 35% thanks to the unobtrusive, lightweight survey pop-up. It is used primarily to reach unhappy customers, prevent churn, leverage the power of customer advocates, and validate product priorities. Segment.com makes it easy to add the survey to your existing application. We handle all the targeting.

ChurnZero, a real-time Customer Success Platform, helps subscription businesses combat customer churn. Its software solutions enable businesses to understand how customers use their product and assess their health. This allows them to improve product adoption and increase renewal rates. Businesses can also personalize their customer experience by providing timely and relevant touchpoints.

Heyday's Conversational AI platform is for retailers. It combines the power and human touch of AI to deliver 5-star customer experiences. An online sales assistant that never sleeps can capture, engage, and convert leads. Heyday personalizes your website's customer experiences by connecting to your product catalogue to provide tailored search results and recommendations. Your associates are only contacted when customers are ready for purchase. AI powers Heyday to create the ultimate personal shopper experience. Are you overwhelmed by repetitive customer service inquiries? Heyday's powerful Conversational Ai technology eliminates repetitive customer service requests and saves your team time. This allows them to focus on customer conversations with higher value and our chatbot takes care the rest.

Sphinx iQ 3 provides intuitive and efficient multi-channel survey solutions to help you at every stage of your project: from the design and analysis of your questionnaires to their communication. Sphinx iQ3 combines quantitative and qualitative data visualization methods to give you a visual representation of your results that is both rich and precise. Sphinx iQ 3 is an innovative way to make the most of your studies and to guide your decisions. Personalize your invitation messages. Your custom-made forms can be created (design, page count, questions type, thank you message, etc.). Script your form with referrals and conditional questions to ask the right question to the right person. Distribute interactive and dynamic questionnaires that can be adapted to different media such as smartphones, tablets, computers, and tablets. for a better user experience (responsive design).

Cloud4Feed offers omnichannel options for feedback collection. Customize the channel to match your customer touchpoints, and you will receive a large number of customer comments. By customizing the feedback triggering frequencies based on the processing time intervals of the touchpoints, you can prevent the delivery of a large number of surveys to customers. Set validity periods for feedback surveys. Set up reminders for customers who haven't yet provided feedback. Retailers can easily receive feedback from customers about their expectations of the store, brand, or store's appearance. They can also request specific products/services. In the automotive industry, feedback from customers is collected at various contact points and then reported to managers so that they can take action. Customers who have received service are contacted as soon as possible using the most appropriate channel.