Nuance Insights Description

Customers can interact with you through many channels. It is difficult to see how your chatbots, VA, IVR, messaging, and messaging are performing without a proper view. Poor customer service performance can have a huge impact on your KPIs and customer experience. Your net promoter score and average handle times, as well as your customer resolution rates, all depend on how customer service experiences work together. Effective analytics and reporting are essential to optimize your customer's omnichannel experience. Nuance Insights provides all of this and more. Nuance Insights can help you measure the performance of your applications. You can analyze and report on your channels with Nuance Insights, which is based on best-in-class data visualization. This will allow you to dig into the performance of your channels, make sure they are supporting customers effectively, as well as ensure your business is getting all the ROI it requires.

Integrations

No Integrations at this time

Reviews

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Company Details

Company:
Nuance Communications
Year Founded:
1992
Headquarters:
United States
Website:
www.nuance.com/omni-channel-customer-engagement/analytics-solutions/nuance-insights.html

Media

Recommended Products
Our Free Plans just got better! | Auth0 by Okta Icon
Our Free Plans just got better! | Auth0 by Okta

With up to 25k MAUs and unlimited Okta connections, our Free Plan lets you focus on what you do best—building great apps.

You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your secuirty. Auth0 now, thank yourself later.
Try free now

Product Details

Platforms
SaaS
Type of Training
Documentation
Videos
Customer Support
Phone Support
Online

Nuance Insights Features and Options

Workforce Optimization (WFO) Software

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Nuance Insights User Reviews

Write a Review
  • Previous
  • Next