Cisco AI Assistant Integrations

Ensure every customer interaction is exceptional with Webex Contact Center, our dynamic and adaptable cloud-based solution designed to enhance engagement between your business and clients. This approach not only enriches the customer experience but also increases profitability for your organization. Leveraging advanced, data-informed AI capabilities empowers your agents to provide tailored experiences consistently. Foster stronger connections with customers, leading to improved sales conversions, increased revenue, higher retention rates, better customer satisfaction scores, and enhanced first contact resolution. With integrated collaboration tools, agents can seamlessly coordinate to elevate the overall customer experience and maximize results from each engagement. Calls can be smartly routed to agents across various locations based on their skills, capacity, workload, and availability, ensuring effective management of customer interactions. Furthermore, sophisticated call queue distribution—featuring overflow options based on skill sets and group cascading—enhances operational efficiency and service quality. By implementing these strategies, businesses can truly transform their customer service landscape.

Panoptica makes it easy for you to secure containers, APIs and serverless functions and manage your software bills of material. It analyzes both internal and external APIs, assigns risk scores, and then reports back to you. Your policies determine which API calls the gateway allows or disables. Cloud-native architectures enable teams to develop and deploy software faster, keeping up with today's market. However, this speed comes at a cost: security. Panoptica fills these gaps by integrating automated policy-based security and visibility at every stage of the software-development process. The number of attack points has increased significantly with the decentralized cloud-native architectures. Changes in the computing landscape have also increased the risk of security breaches. Here are some reasons why comprehensive security is so important. A platform that protects all aspects of an application's lifecycle, from development to runtime, is essential.

Everywhere you look, intelligent control points are established, providing a unified perspective on policies and threats. The applications of today are dynamic and operate across various environments. To assist you in staying ahead, Cisco's vision for network security encompasses the integration of various solutions. Dynamic policies are designed to work in your favor, ensuring coordinated protection at both the network firewall and workload levels. As networks face increasingly advanced threats, it is essential to employ industry-leading intelligence and maintain consistent protections across all areas. Elevate your security posture now with Cisco Secure Firewall. With the growing interconnectedness of networks, attaining thorough threat visibility and effective policy management can be challenging. Streamline your security management processes while enhancing visibility across both distributed and hybrid networks. Cisco Secure Firewall lays the groundwork for embedding robust threat prevention capabilities directly into your existing network setup, effectively transforming the network into an extension of your firewall strategy. By implementing these solutions, you can fortify your defenses against evolving cyber threats.