Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
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Arya.ai
Arya.ai stands out as a robust AI platform designed specifically for the financial sector, providing a wide-ranging suite of low-code and no-code tools along with easy-to-integrate APIs. The platform's extensive Apex API library features more than 100 specialized models covering various domains such as natural language processing, computer vision, predictive analytics, biometric authentication (including facial recognition and liveness detection), optical character recognition, and document fraud detection. Additionally, it offers functionalities for health vitals scanning, translation, named-entity recognition, QR code masking, and image enhancement. The Weave orchestration layer of Arya ensures that users can effortlessly connect with their current databases, enterprise resource planning systems, and cloud services, enabling real-time secure inference while maintaining comprehensive governance throughout the process. Arya's architecture supports hybrid deployment options, whether in the cloud, on-premise, or at the edge, and places a strong emphasis on meeting regulatory requirements, ensuring auditability, minimizing latency, and providing scalability for growing demands. This combination of features makes Arya.ai an invaluable asset for financial institutions looking to leverage advanced AI capabilities.
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NICE CXone Mpower
NICE CXone Mpower is an AI-powered customer service automation platform that integrates workflows, agents, and knowledge into a cohesive, scalable system. It allows businesses to create and manage seamless end-to-end workflows, enhancing collaboration between customer support teams and back-office operations. The platform leverages AI-driven virtual agents and copilots to boost efficiency by utilizing historical interaction data for smarter automation and improved agent performance. By consolidating data, AI models, and knowledge into a unified framework, CXone Mpower delivers secure, intelligent, and personalized customer interactions that drive operational excellence.
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