Best IT Management Software for HCL SX

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

It is a Unified Reporting & Predictive Analytics Software. It empowers decision-makers with the clarity they need to drive continuous operational improvements, optimize costs, and minimize risk.

Are you having trouble processing all those tickets and alerts? Moogsoft AIOps reduces the noise and helps you detect issues earlier. Don't let a flood alerts slow down your day. We automatically remove all the annoying alerts that could distract you. Never look at another ticket. Instead of sending you tickets, we only send you "Situations" which are actionable work items that you can use to solve problems quickly before your customers complain. Stop wasting your time switching between tools. We bring all your tools together so that you can manage any incident regardless of its source.

HCL iAutomate belongs to the Infrastructure Automation and Orchestration ecosystem of HCLSoftware AI & Intelligent Operations. It is an Intelligent Runbook Automation that combines Artificial Intelligence and Automation to simplify and automate the enterprise IT operation lifecycle. It uses Machine Learning (ML), Natural Language Processing (NLP), and other technologies to understand issues, recommend corrective action, and initiate automated resolution. This allows for zero-touch automation. It provides robust end to end incident remediation and task automaton across the infrastructure landscape and applications by leveraging over 3400 configurable and reusable Runbooks.

HCL iObserve forms part of the Intelligent Full Stack Observability solution under HCLSoftware AI & Intelligent Operations framework. It is a full-stack, integrated and comprehensive observability solution that monitors & observes the complex IT ecosystem in hybrid cloud, helping customers accelerate their digital transformation. The solution is suitable for all organizations and industries. It has intelligence built in to help customers optimize their performance, reduce remediation times, and ensure availability across on-premises and multi-cloud environments.