Best IT Management Software for BMC Helix Control-M

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

BMC Helix Operations Management, a cloud-native, fully integrated, observability, and AIOps system, is designed to address hybrid-cloud environments. For truly effective AIOps, adopt a service-centric approach for observability data. Combine third-party observability data, such as metrics, events logs, incidents and changes, into a central IT storage data store. Service health can be viewed and root cause isolation can be achieved using dynamic business service models that are auto-generated. Increase signal-to-noise ratio through AI event suppression, deduplication and correlation to create actionable circumstances. With data and service models, AI probability assignments to causal nosdes using data and models allow for root cause isolation. Business Service Health monitoring and AI outage prediction can help you prevent problems from ever happening. Log enrichment and analytics make it easy to troubleshoot quickly. Automate your tasks with BMC or third-party tools.

BMC AMI Ops Monitoring, formerly MainView Monitoring, provides central control over your z/OS®, and z/OS UNIX® environments. This eliminates the guesswork involved in optimizing mainframe performance. It reduces monitoring costs, increases system availability and performance, and minimizes business service disruptions. You can get a complete view of your entire z/OS environment including z/OS UNIX to ensure that your mainframe meets today's digital business needs--fast, efficiently, intuitively and at a lower price. There is no need to choose - high efficiency resource usage and common data collection reduce costs while increasing availability. Integration with intelligent proactive automation prevents problems from ever happening. Guided navigation to the root cause of a problem lowers the MTTR. Dynamic analytics-based thresholds can pinpoint potential problems while improving staff efficiency.

BMC Helix Cloud Cost. Optimize cloud costs and manage your budget. BMC Helix Cloud Cost optimizes multicloud resource costs, eliminating waste and preventing budget overruns. Get insight into cloud spending in public and private clouds. Predictive analytics and automated alerts can help you avoid budget over-runs. Automated optimization recommendations and actions can eliminate wasted expenditure. Self-service views empower budget owners and other stakeholders. Continuous cost optimization is crucial with so many cloud buyers. Which cloud services were purchased? What cloud services have been purchased? You will overspend if you don't do regular analysis and optimization of cloud resource usage. Terminate unused and inactive resources. Over-provisioned resources should be resized. Power schedules should be established for candidate workloads. Reserved instances can be effectively used. Automate optimization actions

BMC AMI Ops Automation for Capping. Automate workload capping to reduce risk and maximize costs. BMC AMI Ops Automation for Capping (formerly Intelligent Capping for zEnterprise), uses automated intelligence to manage MSU capacity settings that are business-critical to minimize operational risk, optimize costs, meet digital demand, and avoid operational risk. Automated management of capping limits to prioritize workloads, and optimize mainframe license costs. This can consume between 30-50% of your IT budget. To optimize your monthly software costs, dynamically automate MSU settings for defined capacity to reduce them by 10% or more. Reduce business risk by automatically managing and simulating changes to capacity settings based upon workload profile. By allocating MSUs to the highest priority workloads, you can align capacity with business demand. Patented technology allows for capping adjustments to ensure that business-critical services remain unaffected.

BMC Compuware Topaz Connect connects mainframe applications to modern tooling, eliminating silos that can hinder innovation. Companies can track mainframe applications the same way they track other platforms and hardware in the enterprise by connecting the mainframe to them. This eliminates silos and allows for faster delivery of business value. Reduce disparate manual processes to maximize enterprise IT automation. Leverages existing IT service management (ITSM) investments. Includes the mainframe in DevOps process. Enhances process efficiencies. Enables mainframe-inexperienced programmers to manage mainframe code. Connect BMC Compuware ITSM and BMC Helix to BMC Compuware ITSPW. BMC Compuware ITSPW with details of a change in ITSM code

BMC middleware management software allows for real-time monitoring and administration of messaging-oriented middleware environments, including IBM®, MQ, Integration Bus, App Connect Enterprise, Apache ActiveMQ and DataPower, as well as TIBCO Enterprise Message Services (EMS). Automate alerts and gain insight to a variety of middleware technologies using a single, intuitive solution. MainView Middleware Monitor provides real-time monitoring and alerts of potential problems to ensure a high-performing middleware layer. Analyze historical data to spot patterns and predict trends, and resolve recurring problems. Automated resolutions and proactive problem detection will maximize application availability and reduce risk. Flexible dashboards for infrastructure views and application views can increase productivity and efficiency in managing, administering, troubleshooting, and reporting.

SaaS-Based Predictive IT Service Management for your Modern Enterprise. BMC Helix ITSM, industry-leading service management, uses cognitive automation technologies. This transforms best-practice ITSM principles that you've learned from Remedy and delivers them on your choice of cloud. Everything you need for industry-leading, predictive service management. Cognitive automation capabilities that transform agent experience. BMC Helix Multi-Cloud Service Management provides seamless, secure service across multiple cloud environments. Data driven insights are possible with powerful visualizations and reports. Modern, persona-based UX optimized for all devices. Container deployment can run in any type or public cloud. The new BMC Helix Integration Platform offers industry-leading iPaaS, which increases usability, adaptability and scalability. Cognitive automation transforms the agent experience.