Best Hotel Guest Experience Software for Oracle Hospitality Reporting and Analytics

IRIS allows hotels to reach their guests in a way that suits their needs. IRIS Guest allows hotels to combine all the features and integrate them into one easy-to-use guest-facing solution. To access all the great features, guests only need a smart phone and a browser. To make the most of IRIS Guest Web, embed it into your existing hotel app. This will allow you to access all the integrations and features with minimal development effort. This app is ideal for multi-property guests, allowing them to access all hotels from one app. IRIS Guest Mobile is required to check-in via mobile phone and generate a mobile key. Each device is paired with a room in your hotel so that guests can check in and the device is updated to their language. IRIS Guest products are built with the IRIS Guest API. Customers and partners can also use this API to create their own unique guest experiences. You can use our APIs to create something unique.

The way people communicate has changed with technology. Make guest communication simple and easy via SMS or other messaging apps. Automated responses answer common questions so guests don’t have to wait long for an answer. Scheduled messaging can be used to greet guests, check in during their stay, remind them about upcoming activities, and give them a warm welcome. To gauge how guests are enjoying their stay, use in-stay surveys. Any problems can be fixed immediately, ensuring that guests have a better stay. To increase guest engagement and book direct, you can use hotel text-messaging. Collect the right information and upsell room upgrades, early check in, and other services to guests. List the policies of your property on the registration forms so guests can agree to them.