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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Alexa
Avaya Contact Center
Genesys Cloud
Google Assistant
Google Cloud Platform
Magento
Microsoft Teams
Mitel Teamwork
Salesforce
Shopify
Webex Contact Center

Integrations

Alexa
Avaya Contact Center
Genesys Cloud
Google Assistant
Google Cloud Platform
Magento
Microsoft Teams
Mitel Teamwork
Salesforce
Shopify
Webex Contact Center

Pricing Details

$39 per user per month
Free Trial
Free Version

Pricing Details

$20 per month
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

Tactful AI

Founded

2016

Country

United Kingdom

Website

tactful.ai/enterprise-multilingual-ai-help-desk/

Vendor Details

Company Name

ThinkHive

Website

www.thinkhive.ai/

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Alternatives

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