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Description
ReadyDesk is a fully online help desk software solution equipped with robust features designed to satisfy the needs of businesses of any scale. This platform enables customers to quickly resolve their issues through various methods, such as submitting tickets via the customer portal, accessing self-service support articles in the knowledge base, automatically generating tickets through email communication, and engaging in live chats. Both customers and technicians can create tickets through the web interface or via incoming emails, with support for file attachments and comprehensive tracking of all ticket-related activities. Technicians can efficiently manage multiple tickets simultaneously, utilizing the tabbed interface at the bottom of their screen. Additionally, you can create multiple customer portals to accommodate an unlimited number of departments or companies, each with customizable logos and settings. Customers benefit from the ability to view their existing tickets, initiate new ones, access invoices, monitor assets, download resources, and engage in live chat sessions, enhancing their overall experience with the service.
Description
UVdesk provides a helpdesk solution that is both SaaS-based and open-source, aimed at streamlining the support process to enhance customer service quality. The platform includes several complimentary eCommerce applications that facilitate order detail retrieval, support for multiple channels, and single sign-on capabilities. By utilizing tools such as a file viewer app, access to related articles, and task management features, you can save valuable time and boost overall productivity. Additionally, the variety of tools available ensures that teams can effectively manage customer inquiries and improve response times.
API Access
Has API
API Access
Has API
Integrations
CS-Cart Multi-Vendor
CS-Cart Store Builder
Ecwid
Facebook
Joomla!
Magento
OpenCart
PrestaShop
Shopify
Slack
Integrations
CS-Cart Multi-Vendor
CS-Cart Store Builder
Ecwid
Facebook
Joomla!
Magento
OpenCart
PrestaShop
Shopify
Slack
Pricing Details
$9.00/month/user
Free Trial
Free Version
Pricing Details
$11 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ReadyDesk
Country
United States
Website
www.readydesk.com
Vendor Details
Company Name
Webkul
Founded
2010
Country
India
Website
www.uvdesk.com/en/
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management