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support
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API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Accession Communicator
Allworx Verge
Amazon Web Services (AWS)
AudioCodes Software-Defined Voice Network
Avaya Aura
Cisco AnyConnect
ClearPass
Comcast Business VoiceEdge
FreePBX
Google Cloud Platform
KANDY
LiveVox
MiVoice Business
NEC ProgrammableFlow
NetFortris Comm-unity
Q-Suite
VICIdial
Zultys ZAC

Integrations

Accession Communicator
Allworx Verge
Amazon Web Services (AWS)
AudioCodes Software-Defined Voice Network
Avaya Aura
Cisco AnyConnect
ClearPass
Comcast Business VoiceEdge
FreePBX
Google Cloud Platform
KANDY
LiveVox
MiVoice Business
NEC ProgrammableFlow
NetFortris Comm-unity
Q-Suite
VICIdial
Zultys ZAC

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

NeoSound Intelligence

Founded

2018

Country

Netherlands

Website

www.neosound.eu/

Vendor Details

Company Name

OrecX

Founded

2006

Country

United States

Website

www.orecx.com

Product Features

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

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