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Description
HelpNinja was designed specifically for small enterprises seeking an uncomplicated helpdesk solution at a reasonable cost. While some helpdesk systems initially start off straightforward, they often become overly complicated to accommodate larger clients, which leads to an increase in features and pricing. Recognizing this gap, we aimed to create a helpdesk that remains user-friendly and maintains its budget-friendly pricing, catering to smaller businesses with limited finances. Traditional email management can be overwhelming, resulting in a clutter of unread messages and a lack of clarity regarding which conversations require follow-up and which have been resolved. HelpNinja streamlines this process by allowing users to close a conversation after sending a reply, reopening it automatically when a new response is received. Furthermore, it provides a centralized platform for teams to manage all social media inquiries, enabling them to handle Twitter mentions and Facebook messages efficiently from one location. This integration fosters better collaboration among team members and ensures that no customer inquiry slips through the cracks.
Description
Enhance your team's efficiency by ensuring they have access to the right information they need to perform their tasks effectively. By consolidating the data that is currently scattered across various documents and emails into a single location, you can streamline daily operations significantly. With significant investments made in numerous systems—some of which are purchased, others outsourced, or custom-built—you likely have an ERP system in place for your core functions. Sigmify's OpenAPIs offer the essential framework to seamlessly integrate your existing applications with Sigmify, making it a central hub for the tools you currently use and those you plan to develop in the future. The importance of conversations cannot be overstated, as they not only facilitate task management but also help in addressing critical bottlenecks and escalations. Just as Facebook demonstrated the power of communication in fostering social networks, Sigmify serves as the enterprise equivalent, promoting improved communication within organizations. This enhanced communication is vital, as it lays the foundation for more effective collaboration and ultimately drives organizational success. By leveraging Sigmify, teams can break down silos and work more cohesively towards common goals.
API Access
Has API
API Access
Has API
Integrations
Desktop.com
Pabbly Connect
Shift
Stackreaction
Pricing Details
$29 per month
Free Trial
Free Version
Pricing Details
$5.00/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Helpninja
Founded
2018
Country
India
Website
helpninja.com
Vendor Details
Company Name
Business Integration Systems India
Founded
1990
Country
India
Website
www.sigmify.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
