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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Active Directory
Airkit
CROSS-CRM
CallFinder
Cisco CX Cloud
Daisee
Eleveo
Eventide Elevate
Genesys PureConnect
LumenVox
LumenVox Automatic Speech Recognition (ASR)
LumenVox Call Progress Analysis (CPA)
Microsoft Azure
Replicant
Sapling AI Writing Assistant
Topbox
TransMon
Verint Community
Video RTC
Zoom Phone

Integrations

Active Directory
Airkit
CROSS-CRM
CallFinder
Cisco CX Cloud
Daisee
Eleveo
Eventide Elevate
Genesys PureConnect
LumenVox
LumenVox Automatic Speech Recognition (ASR)
LumenVox Call Progress Analysis (CPA)
Microsoft Azure
Replicant
Sapling AI Writing Assistant
Topbox
TransMon
Verint Community
Video RTC
Zoom Phone

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

Genesys

Founded

1990

Country

United States

Website

www.genesys.com/genesys-engage

Vendor Details

Company Name

Kova

Country

United States

Website

www.kovacorp.com/products/workforce-optimization

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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