Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
FiveStarPing offers an effortless solution for tradespeople and small service businesses to gather reviews from platforms such as Google, Yelp, Facebook, and Trustpilot. By simply inputting a customer's name and phone number, they receive a review request in their preferred language, with options available in 30 different languages. Requests can be sent through SMS, email, or by utilizing a scannable QR code.
Additionally, the negative review interceptor proactively addresses dissatisfied customers before they share their feedback publicly, ensuring that their concerns are directed to you privately for resolution.
The free plan allows for five requests per month via email only, includes QR code functionality, the negative interceptor feature, and access to all 30 languages, with no credit card needed. Meanwhile, the Pro plan is available for $15 per month and includes unlimited requests, SMS options, automated follow-ups, and an analytics dashboard for performance tracking.
There are no contracts involved, and you can cancel your subscription at any time without hassle, making it a flexible choice for your business needs.
Description
Opiniator offers a digital comment card solution designed to facilitate customer feedback and recovery for physical retail establishments. This innovative system enables customers to provide real-time ratings, comments, and suggestions through their mobile devices at any point during their visit, while also monitoring issues until they are resolved. By utilizing the digital comment card, businesses can proactively address customer concerns before they consider leaving, potentially taking their friends along with them. It allows for the tracking of customer complaints and staff responses until all issues are satisfactorily addressed, thereby minimizing the risk of negative online reviews that could emerge too late for the business to manage. Customers who express dissatisfaction are promptly contacted, leading to their recovery and retention. Additionally, businesses can identify and rectify health, safety, or maintenance problems before they affect customer experiences. Through a user-friendly dashboard, businesses receive instant alerts about feedback and can take necessary actions. They can respond to customer issues, monitor all steps taken until resolution, and ultimately regain customer trust. This comprehensive approach not only enhances customer satisfaction but also fosters loyalty to the brand.
API Access
Has API
API Access
Has API
Integrations
Sonic XML Server
Pricing Details
$15/month/user
Free Trial
Free Version
Pricing Details
$40 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
JRK Digital
Website
thejrkdigital.com
Vendor Details
Company Name
Oberon3
Founded
2009
Country
United States
Website
www.opiniator.com
Product Features
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video