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Description
Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.
Description
Upsonic is an open-source framework designed to streamline the development of AI agents tailored for business applications. It empowers developers to create, manage, and deploy agents utilizing integrated Model Context Protocol (MCP) tools, both in cloud and local settings. By incorporating built-in reliability features and a service client architecture, Upsonic significantly reduces engineering efforts by 60-70%. The framework employs a client-server model that effectively isolates agent applications, ensuring the stability and statelessness of existing systems. This architecture not only enhances the reliability of agents but also provides the necessary scalability and a task-oriented approach to address real-world challenges. Furthermore, Upsonic facilitates the characterization of autonomous agents, enabling them to set their own goals and backgrounds while integrating functionalities that allow them to perform tasks in a human-like manner. With direct support for LLM calls, developers can connect to models without needing abstraction layers, which accelerates the completion of agent tasks in a more economical way. Additionally, Upsonic's user-friendly interface and comprehensive documentation make it accessible for developers of all skill levels, fostering innovation in AI agent development.
API Access
Has API
API Access
Has API
Integrations
Google Maps
HubSpot CRM
Slack
Airtable
Alexa
Amazon Connect
Amazon Web Services (AWS)
Azure AI Bot Service
DeepL
Dialogflow
Integrations
Google Maps
HubSpot CRM
Slack
Airtable
Alexa
Amazon Connect
Amazon Web Services (AWS)
Azure AI Bot Service
DeepL
Dialogflow
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cognigy
Founded
2016
Country
Germany / United States
Website
www.cognigy.com
Vendor Details
Company Name
Upsonic
Founded
2023
Country
United States
Website
upsonic.ai/
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
