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Average Ratings 4 Ratings

Total
ease
features
design
support
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API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Zendesk
8x8
AfterShip
Aircall
Avaya Cloud Office
Easyflow
Facebook
Front
Genesys DX
INSIDE
Intercom
Kustomer
REVIEWS.io
SentiSum
Shopify
Stackreaction
XCALLY
Yotpo
Zenkit Base

Integrations

Salesforce
Zendesk
8x8
AfterShip
Aircall
Avaya Cloud Office
Easyflow
Facebook
Front
Genesys DX
INSIDE
Intercom
Kustomer
REVIEWS.io
SentiSum
Shopify
Stackreaction
XCALLY
Yotpo
Zenkit Base

Pricing Details

$99 per month
Free Trial
Free Version

Pricing Details

$33.00/month
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

Chatdesk

Founded

2016

Country

United States

Website

www.chatdesk.com

Vendor Details

Company Name

Zonka Feedback

Founded

2014

Country

India

Website

www.zonkafeedback.com

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

Survox Reviews

Survox

Enghouse Insights

Alternatives