Compare BMC Helix Chatbot vs. BMC Helix Digital Workplace

IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.

Offer website live chat support from the collaboration tools you already use: Microsoft Teams, Google Workspace, Slack, and Zoom. Build ChatGPT powered AI Chatbots in 1-Click and enable your chatbots when your agents are unavailable. Create WhatsApp, SMS, and Messenger chatbots with the ability to escalate to humans when it makes sense. No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue.

Dialogflow by Google Cloud is a natural-language understanding platform that allows you to create and integrate a conversational interface into your mobile, web, or device. It also makes it easy for you to integrate a bot, interactive voice response system, or other type of user interface into your app, web, or mobile application. Dialogflow allows you to create new ways for customers to interact with your product. Dialogflow can analyze input from customers in multiple formats, including text and audio (such as voice or phone calls). Dialogflow can also respond to customers via text or synthetic speech. Dialogflow CX, ES offer virtual agent services for chatbots or contact centers. Agent Assist can be used to assist human agents in contact centers that have them. Agent Assist offers real-time suggestions to human agents, even while they are talking with customers.

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels

kama.ai's Designed Emotional Intelligence, kama DEI, truly understands the meaning and human impact behind your client or user's situation or inquiry the way we as people understand each other. Our Natural Language Understanding (NLU) technology, combined with our proprietary knowledge base, and our human value guidance algorithm supports true human-like understanding and inference behind the interactions with users. Our knowledge base content is easily 'programmed' in natural language, rated by human values, that we all understand, creating an ever expanding Virtual Agent that can answer questions for your clients, employees or other stakeholders. Conversation journeys deliver prioritized product and service information, directly the way your product or service experts or client practitioners want to communicate it. No data scientists or programmers are required. kama DEI Agents can 'speak' over our website chat interface, Facebook Messenger, smart speakers, or from within mobile applications. Ultimately, we help you get the right information, to the right people, at the right time, providing any-time client engagement, increasing your marketing ROI and building your brand's loyalty

SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential.

Sales teams of all sizes and industries can close more deals with Pipedrive. Used by over 100,000 companies, Pipedrive helps salespeople in SaaS and IT, consulting, manufacturing and construction, transporting and logistics, financial services and more focus on selling.

Twilio makes sending and receiving messages to your customers easy. Find the documentation, sample code, and developer tools you need to build exactly what you want, fast. We’ll handle the complexity of mobile carriers and global regulations, so you can focus on building. Engage customers around the world with a messaging platfrom that can reach 180 countries, on infrastructure that’s optimized for reliable global delivery at scale. Easily add and integrate messaging channels without needing custom code or rebuilt architecture. Reach your customers at critical touchpoints in their user journey on the channels they prefer, such as SMS, MMS, WhatsApp, chat, Facebook Business Messenger, and Google's Business Messages, all in one platform. Build seamless conversations over preferred channels using trusted, reliable messaging solutions with Twilio MessagingX.

Theum is cutting-edge software that fuses advanced knowledge management technology with generative AI capabilities to create an unparalleled platform for automating and controlling your organization’s knowledge processes and at the same time maximizing the value of your knowledge assets. Theum enables you to: - Streamline and automate complex tasks such as aggregating, curating, synchronizing, securing, converting, publishing, and delivering knowledge from diverse knowledge silos - Provide instant access to the precise, detailed knowledge required for any task via advanced, multilingual semantic search bolstered by a unique, intelligent context guidance system - Equip users with the full analytical and generative power of ChatGPT, seamlessly integrated into your knowledge and available for immediate use - Enhance knowledge quality and efficacy by analyzing user engagement, access trends, emerging needs, knowledge hot points, and more - Mitigate scalability issues in AI development and the compliance risks of unmonitored knowledge flows and the accidental use of unauthorized knowledge

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.