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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Alexa
Avaya Contact Center
Facebook
Freshdesk
Genesys Cloud
Google Assistant
Intercom
Magento
Microsoft Teams
Mitel Teamwork
Salesforce
Salesforce Service Cloud
Shopify
Webex Contact Center
X (Twitter)
Zendesk

Integrations

Alexa
Avaya Contact Center
Facebook
Freshdesk
Genesys Cloud
Google Assistant
Intercom
Magento
Microsoft Teams
Mitel Teamwork
Salesforce
Salesforce Service Cloud
Shopify
Webex Contact Center
X (Twitter)
Zendesk

Pricing Details

$0.05/month
Free Trial
Free Version

Pricing Details

$39 per user per month
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

Agent.ai

Founded

2015

Country

United States

Website

www.agent.ai/

Vendor Details

Company Name

Tactful AI

Founded

2016

Country

United Kingdom

Website

tactful.ai/enterprise-multilingual-ai-help-desk/

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Alternatives

Alternatives

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