Best Communications Software for Doorbell.io

Slack, a cloud-based project collaboration software solution that facilitates communication between teams, is designed to seamlessly integrate with other organizations. Slack offers powerful tools and services all integrated into one platform. It provides private channels for interaction within smaller teams, direct channels for sending messages to colleagues, as well as public channels that allow members to start conversations across organizations. Slack is available on Mac, Windows and Android as well as iOS apps. It offers a variety of features including chat, file sharing and collaboration, real-time notifications and two-way audio/video, screen sharing, document imaging and activity tracking and logging.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Front is the all-in-one customer service platform built for collaboration. Our powerful customer service platform makes five-star service attainable for over 9,000 businesses like yours.

Salesforce Service Cloud can deliver better and more personalized customer service. Salesforce Service Cloud is the world's #1 customer support software. It offers a wide range of features that enable businesses to support customers via any channel they choose, including email, chat, phone, or SMS messaging. Lightning console, case management and omni routing are some of the top features. Telephony integration, video chat and social customer service are also available.

Email and group-chat are chaotic, disorganized and distracting teamwork tools. Twist is a team communication tool that encourages mindful communication. It gives modern teams a central location to grow their knowledge and has organized, on-topic conversations that can be accessed by everyone. Twist allows teams to discuss complex ideas and projects from beginning to end without feeling like they are missing out if they don’t respond immediately.

CA Flowdock unites all your conversations, work items, and tools. You can prioritize work, solve problems, search for and organize across time zones, locations, and teams. Your entire team can chat in real-time. Flows are the heart and soul of Flowdock. They provide open spaces for teams to communicate and collaborate. Invite project stakeholders to join your Flow, to participate in discussions, receive updates from your tools, as well as receive customized notifications. Threads are used to organize conversations within a team flow. These Threads allow team members to reply, keeping topics organized. Each conversation is color-coded to make it easy to identify a topic and jump back into a conversation. You can talk privately with a member or your team through our 1:1 Flows if you need to discuss confidential matters. To activate instant video chat or screen sharing using one of our favorite integrations, Appear.in, use the /appear command. This link is available to everyone on your team.