Find and compare the best AI Tools for Genesys Cloud in 2024
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Use the comparison tool below to compare the top AI Tools for Genesys Cloud on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.
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IBM watsonx Assistant
IBM
$140 per month 641 RatingsIBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base. -
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Dialogflow
Google
216 RatingsDialogflow by Google Cloud is a natural-language understanding platform that allows you to create and integrate a conversational interface into your mobile, web, or device. It also makes it easy for you to integrate a bot, interactive voice response system, or other type of user interface into your app, web, or mobile application. Dialogflow allows you to create new ways for customers to interact with your product. Dialogflow can analyze input from customers in multiple formats, including text and audio (such as voice or phone calls). Dialogflow can also respond to customers via text or synthetic speech. Dialogflow CX, ES offer virtual agent services for chatbots or contact centers. Agent Assist can be used to assist human agents in contact centers that have them. Agent Assist offers real-time suggestions to human agents, even while they are talking with customers. -
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Resemble AI
Resemble AI
$30 3 RatingsWith just 5 minutes of audio data, you can create clones voices. You can use that voice to create dynamic content quickly using the API or our authoring tool. Discover How AI Voices Can Scale with Resemble's low latency API and 44 kHz AI Voices. Create realistic text-to-speech AI voices with Resemble's voice cloning software. -
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Pitch Patterns
Pitch Patterns
Listen to their own sales calls as well as those of other top performers. Pitch Patterns allows AI automation to learn more about every call faster. No one has unlimited time to listen every call. Now Pitch Patterns uses AI to automatically find out more in every call. Find out what your agents said to create the best sales pitches and see the emotional and logical patterns which led to a higher level of trust and engagement. You can detect when you and your clients are positive about the words they use to create a better connection. Artificial intelligence emotion tracking detects mirroring emotions, which leads trust to grow. Pitch Patterns detects long monologues, so you can pitch better and shorter next time. Listen to the most important parts in conversations. -
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Tomato.ai
Tomato.ai
AI-powered voice filters clarify the voices of offshore agents as they speak. This improves CSAT and sales metrics. Tomato.ai provides AI accent-softening for clearer agent calls. Customers will hear agents pronounce words more like native speakers when they speak with an accent. This increases customer satisfaction and improves understanding. The AI voice filter is faster and more effective than accent training. A speech filter that improves the intelligibility in real-time of offshore agents results in a more positive customer experience. The likelihood of agents staying on the job increases when they are not subjected to abuse because of their accents. It is possible to reduce costs by improving the offshore customer experience. Plus, it increases sales metrics. By improving the intelligibility, it is possible to hire candidates that would otherwise not be hireable.
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