We paid driversavers.com 6000 bucks to get a directory back off a 3 disk raid5.
The sales lady tells me they can't do directories specifically. They pull all the data completely before they tell you whether they got what you wanted or not.
They got our directory back.
They told me they had a complete copy of our data on disc.
So my boss, a week later, goes "find out how much it would cost to get a CD of this other fringe directory I'd like."
I call them back. "It will be discounted because you already have a ticket on it. The cost will be exactly 5000 dollars, thats 1000 dollars off! We can mail it to you on a hard drive for 60 dollars, and you can even keep the hard drive!"
so, driversavers.com is evil.