Jhon's Journal: Godiva Chocolate

For Valentine's day, part of my "husbandly duty" was having a box of my wife's favorite chocolate arrive for her at work -- Godiva Chocolatier.

I placed the order on Feb 11th. It was shipped Feb 12th (2nd day air) and was scheduled to arrive at my wife's work on the 14th (along with flowers, a CD and cards from our kids -- all different vendors). UPS screwed up and shipped the Chocolate 90 miles north by accident. They rescheduled delivery for the 15th.

I was ticked off, but I understand mistakes happen. I call up Godiva on 02/14 at 11:25 am to request a refund of the SHIPPING -- I paid for 2nd day air and wanted them to credit me the difference for standard shipping.

I was shocked and surprised when while on the phone, the Godiva rep called a local store and had a box couriered over (which arrived at 2 pm on Feb 14th)! Fantastic customer service. They made me a customer for life (more of a benefit for my wife -- I'm not a huge chocolate fan).

The only problem was billing. I needed to make 3 separate calls to customer service after that to resolve the two items I was billed for. Not the end of the world -- and I was never on the phone more than 10 mins. It was resolved to my satisfaction.

Forget See's Candy -- go with Godiva. It's more expensive, but the quality of the candy AND service is far greater.